Customer Service Support Rep, Temporary
Company: Pearson
Location: Carson City
Posted on: June 12, 2021
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Job Description:
Customer Service Support Rep, Temporary - ( 2103977 ) Description Pearson has one defining goal: to help people progress in their
lives through learning. We champion innovation and we invest in
models for education that deliver on our promise for effective,
accessible, and personal learning from early literacy, college, and
career readiness to professional education, through data-informed
instruction and inventive applications for mobile and digital
learning. Pearson, the world's leading learning company, has global reach
and market-leading businesses in education, business, and consumer
publishing and is listed on the London and New York stock exchanges
(UK: PSON; NYSE: PSO). For more information, visit
www.pearson.com. Pearson is an Equal Opportunity Employer M/F/V/D, and a member
of E-Verify. Position Summary: Pearson is seeking motivated individuals to join the Clinical
Support team/Level 2. The primary role of this position will be to
provide support to customers via phone and email. Additional duties may also include project work, advanced
technical troubleshooting, research, and analysis. Flexible
schedules are available between 7 AM and 7 PM at a rate of $18-20
hourly. We offer on-site job training that will supply you with all
of the information required to be successful. Are you a motivated
employee who catches on quickly? You might be exactly what we
need. Responsibilities Provide phone, email, and chat support for customer-facing web
and client-server applications. Adhere to established quality
standards. Interface with development, quality assurance, business units,
and sales groups to troubleshoot issues and ensure complete and
expedient resolution of issues. Off phone duties include monitoring the ticket queue for open
service requests and making required callbacks to assigned customer
tickets. Advanced troubleshooting projects will be available for
qualified candidates. Document and resolve cases in SalesForce ticketing system Follow up with customers to provide resolution to the
situation Pearson is an Equal Opportunity and Affirmative Action Employer
and a member of E-Verify. All qualified applicants, including
minorities, women, protected veterans, and individuals with
disabilities are encouraged to apply. Qualifications Excellent troubleshooting, problem-solving, and communication
skills are required. Ability to deal tactfully and effectively with customers, and
provide consistently great customer service. Ability to work independently and demonstrate sound judgment
within established policies and guidelines is required. Previous experience supporting Windows operating systems
required. Previous experience supporting Mac operating systems
preferred. Previous experience supporting mobile platforms such as iOS and
Chrome OS preferred. Familiarity in working with Microsoft Office. Excel in
particular Must be able to sit for long periods of time High school graduate or equivalent One-year of Customer Support experience required, preferably in
a call center environment Strong PC and key entry experience Attention to detail Must be able to work remotely Please note that this is temporary employment. Locations are in
*San Antonio (TX) and Iowa City (IA) preferred . This is a remote
position with an opportunity to work in the office at a later
date. Primary Location : US-RE-Remote Work Locations : US-Remote Remote Job : Customer Service Organization : Assessments Clinical Employee Status : Fixed Term Job Type : Standard Job Level : Entry Level Shift : Day Job Travel : No Job Posting : Jun 8, 2021 Job Unposting : Ongoing Schedule: : Full-time Temporary Req ID: 2103977
Keywords: Pearson, Reno , Customer Service Support Rep, Temporary, Other , Carson City, Nevada
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