Under general supervision, directs operations in the
Eatery/Steakhouse/Casino Bars on an assigned shift;
creates/modifies server assignment to ensure overall operational
efficiency and excellent Guest Service, maximizes profitability and
customer satisfaction through maintaining the highest service
standards; supervises restaurant and beverage staff; and performs
other duties as required.
The position is distinguished from other
Eatery/Steakhouse/Beverage staff by its responsibility for
restaurant and beverage operations and the supervision of other
Provides direction, establishes priorities, assigns tasks,
coordinates work and/or monitors the work of other restaurant
ESSENTIAL FUNCTIONS: (This class specification may not include
all the duties listed, nor do the examples cover all the duties
that may be performed.)
Supervise Eatery/Steakhouse/Beverage operations by establishing
priorities, assigning, coordinating and/or monitoring the work of
restaurant and beverage staff during an assigned shift, including
assigning tasks, providing training, scheduling breaks and
evaluating performance in order to promote smooth, efficient
operations and excellent guest service.
Oversee the performance of restaurant and beverage staff,
providing regular input regarding quality and quantity of work;
provide Team Members with guidance and direction to correct
deficiencies and improve productivity.
Maintain established practices and procedures to be followed by
assigned personnel in the course of daily operations in order to
promote operational efficiency.
Oversee Eatery/Steakhouse functions by reviewing the menu and
service requirements; inspecting table settings for correct
placement, cleanliness and attractiveness; checking-in staff,
assigning workstations and pre/post shift duties and; managing the
service received by the guests throughout the shift in order to
guarantee the success of the Eatery/Steakhouse/Casino Bars.
Ensure that funds are balanced at the beginning and end of shift
by physically counting money (or overseeing the count performed by
another) to complete cash drawer accounting and validate the
accuracy of transactions during the shift.
Respond to guests' questions, using the Quick Reference Guide,
providing information about casino gaming promotions, special and
other events and/or programs in order to assist guests, advertise
marketing campaigns and encourage guest attendance and
Respond to public inquiries in a courteous manner to provide
information within the area of assignment.
Provide training and oversight to Eatery/Steakhouse/Beverage
Ensure that assigned staff performs duties and responsibilities
in a safe and prudent manner, not exposing them or others to
unnecessary harm or risk of on-the-job injury.
Perform the full range of set-up, server and busser duties as
Perform other duties as assigned.