(This class specification may not include all the duties listed,
nor do the examples cover all the duties that may be
Provide quick, friendly and personal service by introducing
oneself to the party, inquiring as to seating preferences and
seating guests at tables according to their needs and to server
rotation schedule, ensuring that servers receive an appropriate
number of tables to ensure satisfaction with food and
by answering questions about menu items, making suggestions or
recommendations upon request and responding to complaints in order
practice the highest standards of WE ROCK guest service.
beverage orders from guests and bring ordered items promptly;
ensure that guests are continuously supplied with water, coffee,
beverage refills, butter and other condiments to assist servers in
the provision of excellent guest service.
record dining reservations and "to go" orders by responding to
telephone calls promptly and answering inquiries or transferring
calls, as appropriate, to enhance the dining experience.
guests are charged appropriately by reviewing dining checks for
accuracy and correctly processing monetary transactions by
following cash handling procedures and cash register policies so
that cash collected balances with items sold at the end of the
Ensure that funds are balanced at the beginning and end of shift by
physically counting money to complete cash drawer accounting and
validate the accuracy of transactions during the shift.
guests' questions, using the Quick Reference Guide, providing
information about casino gaming promotions, special and other
events and/or programs in order to assist guests, advertise
marketing campaigns and encourage guest attendance and
Respond to public inquiries in a courteous manner to provide
information within the area of assignment.
training and oversight to less experienced staff.
and orderly counter/checkout areas by performing the full range of setup, clean
up and closing duties on the assigned shift.
persons with stocking and removing dishware, glassware and
flatware, cleaning and resetting vacated tables.
duties as assigned.
Point of Sale
Terminal Touch screen monitor Cash register Commercial coffee and
iced tea makers
blenders Ice and beverage dispensers
Job Posted by ApplicantPro