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CRC Specialist

Company: Conduent
Location: Carson City
Posted on: June 12, 2021

Job Description:

About ConduentConduent delivers mission-critical services and solutions on behalf of businesses and governments creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. Its why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.Conduents differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduents solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at DescriptionDo you like to help others solve their technology issues?Do you keep up with the latest trends in technology, and are you always interested in learning more?Do you get a sense of satisfaction from sharing your knowledge to help people?If you answered yes to the questions above, we want to hear from you! We are actively seeking full-time agents to work from home and deliver excellent technical customer service on behalf of our client - a world leader in technology and innovation.As a Tier 1 Tech Support Advisor you will be supporting our clients customers as a first point of contact and resolving their technical issues. We will rely on you to actively listen to our clients customers, use your technical experience, passion and creativity to meet their needs and deliver a world-class experience across every interaction you have with this role, you will not only be there to help customers with their account issues, but also provide them with exceptional service. You will be working independently from home and will be expected to collaborate with management and co-workers in a remote setting.To be successful in this role, you should have the ability ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and perform other duties as assigned.Conduent has an exciting opportunity waiting for you, if you:Are you a problem solver who can patiently listen to, understand, and address complex customer issuesHave strong people skills to build a genuine connection with a customerCan navigate multiple applications and research solutions with easeLove helping people and guiding them to the best solution for their issueAre excited by innovative technologyWant to work with one of the worlds most recognized brandsProvide calm conflict resolution and problem resolution for frustrated customersCan work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customersCan commit to 100% attendance for three weeks of paid trainingWe have a variety of schedules available and will include at least one weekend day.To meet our requirements, you should:Be at least 18 years or olderHave a High School Diploma, or equivalentBe able to successfully pass a criminal background checkHave at least six months of customer service experiencePreferably, have previous Contact Center and/or work from home experienceHave strong computer knowledge, including ability to accurately type at least 30 wpm; familiarity with iOS and/or macOS, or comparable technology is preferredBe able to work independently with discipline and motivation to succeed in a virtual environmentHave excellent English written and verbal communication skillsBe courteous and friendly with high degree of professionalismThrive in a fast-paced work environmentLive in one of the following states AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WYIn return we offer:$14.25 per hour plus incentive and bonus programsHealth Benefits for you and your family, including medical, dental, visionAbility to develop your skills and grow your careerPaid Time OffAn opportunity to work for a company passionate about helping peopleWe are currently NOT hiring in the following geographies:States: AK, CA, HI, MA, IL, MTMetro Areas: MN Minneapolis, IL Chicago, NY New York City, OR - Portland, MD - Montgomery County, Seattle, WAClosingConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduents ADAAA Accommodation Policy. Associated topics: answer, call center, client, customer care, customer order, help desk, phone call, representative, support specialist, telephone

Keywords: Conduent, Reno , CRC Specialist, Other , Carson City, Nevada

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