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Service Specialist - Reno, NV

Company: 511
Location: Reno
Posted on: June 12, 2021

Job Description:

We are innovators who make purpose-built gear for lifes most demanding missions.Our ethos defines our culture Trusted, Responsive, Accountable and Committed.5.11 Tactical is the fastest-growing and most well-known brand of tactical apparel, gear and functional products in the world. We are now opening 5.11 retail stores nationwide to complete the total 360-degree experience our customers crave. Our teams work closely with First Responders, Special Forces operators, industrial professionals, tactical and fitness enthusiasts around the globe to design, develop and deliver unique apparel and gear that inspires readiness.In order to accomplish this mission, we have an exciting opportunity as a part-time Retail Service Specialist at our retail store located at: 6667 S Virginia Street, Reno, NV.RESPONSIBILITIES:The Retail Service Specialist delivers a superior customer service experience that builds customer relationships and brand loyalty.DELIVER OVERALL BRAND EXPERIENCEDemonstrates 5.11 Tacticals values and mission through customer service and brand experienceMaintains expert knowledge of products and services offeredRecovers and replenishes products on sales floor according to brand presentation standardsProcesses merchandise shipments effectivelyProvides an efficient and satisfying cash wrap experienceAssists in housekeeping duties to maintain a neat, clean, and professional store experienceExecute alteration fitting and customization orders (in selected stores only)BUILD CUSTOMER RELATIONSHIPSMaintains a 100% focus on the customerTakes initiative to establish customer relationships and provide excellent serviceDetermines customer needs by asking open-ended questions ACHIEVE RESULTSAccountable for individual sales goals and shows accountability for store goalsExpands a customers purchase with additional products related to their specific needsWorks well with team members to ensure store successMaintains an awareness of Loss Prevention practicesCommunicates ideas and concerns to the Leadership TeamQUALIFICATIONS:To perform the job successfully, an individual should have the following credentials:Demonstrates the ability to engage customers with a positive and friendly attitudeStrong computer skills MS Office Suite and ability to operate a retail POS systemPossesses desire to become an expert about products and educate customersExhibits comfort with contacting customers after the sale to build relationshipsWhile performing the duties of this job, the employee is regularly required to stand, lift, walk, and reach overheadMust occasionally lift and/or move up to 15 poundsSchedule flexibility to include evenings and weekendsETHOS:At 5.11 Tactical, everyone has the opportunity to be a leader and perform in an exceptional manner. We strive to uphold our Ethos which defines our culture Trusted, Responsive, Accountable and Committed.TrustedStrive to create trust in everything we do, starting with self-trust and relationship trust. We work on the components of integrity, intent, capability and results.ResponsiveListen to the needs of our end-user Professionals, then develop, produce and deliver solutions to their problems. Each of us chooses to be a leader and takes charge of what is within our circle of influence.AccountableSeek to achieve results with a bias for action. We like to compete and be measured against the most demanding standards to ensure our continued success.CommittedOvercome obstacles to accomplish our goals and support our team members when challenges arise. We complete commitments and seek to over-deliver relative to expectations.5.11s practice is to hire at 18 years of age and older onlyEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c) Associated topics: agent, call center, call center specialist, clerk, csr, customer service, customer service associate, representative, service, system support

Keywords: 511, Reno , Service Specialist - Reno, NV, Other , Reno, Nevada

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