RMA (Return Material Authorizations) Coordinator - Robotics
Company: Hamilton Company
Posted on: June 13, 2021
Hamilton Company is a worldwide leader in the design and
manufacture of manual, semi-automated and robotic products for
precision fluid measuring. We specialize in the development,
manufacturing and customization of precision measurement devices,
automated liquid handling stations, and sample management systems.
For more than 60 years, Hamilton has been satisfying customer needs
by combining quality materials with skilled workmanship, ensuring
the highest level of performance of every precision fluid measuring
device we manufacture.
general office duties coordinating Return Material Authorizations
(RMA) with Hamilton customers and in house customers, providing a
high level of customer service through communication.
Essential Job Functions:
Responsible for investigation of missing service stock, Service
Cycle counts/inventory adjustments, repacking service parts, verify
labeling on product, putting away stock from work order and
receiving. Keeping the service inventory organized and ensure
adequate inventory of product.
Responsible for BZ Returns, RGA requests, purchase requisitions,
creating sales orders, assist receiving and purchasing to ensure
proper data entry when product returns.
Overseeing and tracking of Engineer tool calibration. Tracking of
tools due from Field Engineer and in house. Management of Gagetrak.
Prepare quarterly meetings with QA. Issue QN's when tools go past
due. Record Reader Check Plate data. Ensure tool inventory is at
appropriate level. Purchasing tools and having tools
Owning Service RMA Process. Return Material Authorizations FSE
Calibration Tools, Repairs, Demo, investigations, complaints, Track
late RMA's and issue notifications, Locate missing product,
dispositions, send CN reports to customer after approval. Close
Responsible for all installation and repair survey's
Coordinate communication between customers, customer service,
service engineers, internal departments, and provide information
and reports as needed.
Service coordinator back up for phones, quoting, and parts
All other duties as assigned.
Knowledge, Skills, and Abilities:
Strong work ethic and positive attitude, excellent organization,
verbal and written communication skills, able to follow procedures,
problem solving and decision making.
Working knowledge of computers with Microsoft Office software
Ability to multi-task in a fast paced environment and perform
efficiently under pressure.
Ability to work harmoniously within the department as well as
interfacing with all other departments.
Position requires exerting up to 10 pounds of force occasionally
and/or negligible amount of force frequently to lift, carry, push,
pull, or otherwise move light objects. Position requires sitting
most of the time.
Education and Experience:
- Must have
High School diploma or equivalent.
Customer Service experience in an order processing
environment/inventory control environment a plus.
Computer Skills, General Office Equipment, Data entry experience,
portfolio of exciting and innovative design projects
opportunities for professional growth
to sustainable design
Benefit Package includes medical, dental, vision insurance, paid
vacation time, paid sick time, disability insurance, 401k, tuition
reimbursement and much more
Learn more about us at: www.hamiltoncompany.com
is the policy of this organization to provide equal employment
opportunities to all qualified applicants without regard to race,
creed, color, national origin, sex, age 40 and over, disability,
marital status, sexual orientation, gender identity, genetic
information, citizenship status, religious preference, or veteran
status in all phases of the employment process and in compliance
with applicable federal, state, and local laws and
Job Posted by ApplicantPro
Keywords: Hamilton Company, Reno , RMA (Return Material Authorizations) Coordinator - Robotics, Other , Reno, Nevada
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