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Sales Operator - Work from Home Nevada

Company: OptimumCX
Location: Reno
Posted on: June 12, 2021

Job Description:

The Sales Operator is responsible for front-end screening, routing and recording inbound calls for the sales organization, from current and prospective customers and partners, you will provide exceptional customer service experience to small businesses currently defined as under $1000 monthly recurring revenue, located primarily in North America on a non-exclusive basis as well as comply with CPNI security procedures. Compensation: $10 an hour. Primary Job Functions: Answer in-bound sales/service phone calls from current and prospective customers wishing to purchase or add-on additional services The Sales Operator agent is expected to accurately follow a script and pre-established call routing using our clients platformsAbility to review customer requests and determine the next level of support to resolve problems while maintaining high quality customer serviceDaily reporting - gather and export data, manipulate to Excel to provide Management with customer care dataHave the ability to focus and accurately follow a documented script and proceduresAbility to search and process service interactions information into SFDC recordsProspective customer and partner leads are generated from multiple marketing campaigns which requires the Sales Operator to gather simple qualifying information about the customer-based answers to a script. Based on the information provided The Sales Operator will research SFDC, update/data deduplication the customers record in SFDC, and route the inbound call to the appropriate sales team based on territory, business size and product interest. Current customers and partners have pre-assigned sales representatives The Sales Operator will search for the customer/ partners information in SFDC and the route the call to the appropriate sales representative in accordance to the routing rulesThis position is primarily inbound calls, however may include outbound and transferred calls, service cloud, email, CRM, and other Internal Client systems. Requirements Must be at least 18 years of ageMust have a HS Diploma/GED Must be able to pass a background checkAble type a minimum of 30 WPMCustomer Service Experience 1-2 yearsPunctuality (Good Attendance)Professional DemeanorComputer Skills Detailed OrientedStrong customer interaction skills Strong communication skills both verbal and writtenStrong reading and comprehension skillsAble to work in a fast pace call center environment Strong analytical skills, able to multitask Solid experience in problem solving and resolution skills Benefits Work from homeFull time work hoursPaid trainingAdvancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers have been promoted into their current positionsBenefits offered after completion of 60 consecutive work days

Keywords: OptimumCX, Reno , Sales Operator - Work from Home Nevada, Other , Reno, Nevada

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