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Manager of Substitute Services

Company: Pearson
Location: Carson City
Posted on: June 12, 2021

Job Description:

Manager of Substitute Services - ( 2107854 )


We are the world's learning company with more than 20,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Since 2001, our Virtual Schools division has reimagined K-12 education with full-time virtual schools for students who want a personalized, more flexible approach to learning. Our flagship products and services include Connections Academy, US-based online public charter schools; Pearson Online Academy, a global online private school; and Pearson Connexus, our comprehensive online school program for school districts nationwide.

Our company culture is built around our motto "Always Learning" and a set of core values that we live by: brave, imaginative, decent, accountable, curious, customer-centric, and collaborative.

Position Summary:

The Manager of Substitute Services serves as part of the Substitute Services leadership team, working collaboratively with the Service Delivery Partner, the Academic Services Lead, and the other Substitute Managers, to ensure the delivery of exceptional substitute staffing services to Connections Academy schools through the development of relationships with each of the schools, and by providing substitute staff with exceptional onboarding, training, ongoing support, and advocacy services. The Manager will report to the Services Delivery Partner.

Primary Responsibilities:

  • Timely hiring, onboarding, training, and performance management to a team of substitute staff

  • Develop and support department initiatives to ensure the effective delivery of substitute staffing services to Connections Academy schools

General Responsibilities:

Responsibilities include, but are not limited to:

  • Supervision:
  • Supervises a team of up 30 substitutes, handling all performance issues and concerns;
  • Assists and monitors substitutes during their placements to ensure compliance with training, handbooks, and the proper implementation of the program requirements;
  • Reviews and submits timesheets to payroll for assigned staff;
  • Ensures staff are maintaining appropriate hours to comply with regulations;
  • Analyzes pertinent reports to ensure substitute compliance while on assignment;
  • Maintains a high level of communication with substitutes, meeting at least monthly, to ensure placement compliance, allow for team collaboration, and to provide support;
  • Conducts performance evaluations for their team of substitutes by providing high-quality written and verbal feedback on a regular basis, including at the completion of each assignment;

  • Substitute Staffing:
  • Hires substitute staff to maintain a high-quality pool to meet the needs of Connections Academy schools;
  • Oversees the effective and successful onboarding of new substitute staff to ensure they are prepared to immediately facilitate student learning during their assignments;
  • Creates, maintains and delivers a robust ongoing training program for substitute staff;
  • Coordinates with the Service Delivery Partner and Academic Services Lead on staffing allocations and staffing strategies to ensure a strong pipeline of substitute staff, hired and trained in a timely manner;
  • Works with the Academic Services Lead and the Substitute Services Leadership Team to support the Lead Substitutes with ongoing training and leadership development;

  • Connections Academy School Support:
  • Develops expertise on school requirements in terms of certification, credentials and clearances;
  • Develops a positive working relationship between the Substitute Services team, and the schools;
  • Oversees the successful selection, placement, and sectioning for each substitute assignment;

  • Strategic Planning:
  • Works with the Services Delivery Partner, Academic Services Lead, and the Substitute Services Leadership Team to develop and deliver department policies and procedures, owning key initiatives within the department;
  • Fosters a culture of community and collaboration within the department;
  • Other duties as assigned

Pearson Virtual Schools is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide to our employees the ability to work from anywhere, anytime. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.

The anticipated starting salary range for Colorado-based individuals expressing interest in this position is $60 - 65K. This position is eligible to participate in an annual incentive program.

Benefits available to eligible employees can be seen at:

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.



  • Bachelor's degree required (Master's degree preferred);

  • 3 years of teaching experience required (online teaching experience preferred);

  • 3 years recruiting and supervising in an academic setting required;

  • Familiarity with the Pearson Online Classroom preferred;

  • Familiarity with state-specific teacher certification requirements, regulations, and laws preferred;

  • Exceptional communication, analytical, and organizational skills;

  • Flexibility in schedule is required to meet seasonal goals and deadlines;

  • Ability to work independently and meet deadlines;

  • Strong work ethic, ability to develop positive work atmosphere and motivate staff;

  • Knowledge of and experience in program management, specifically student services, is preferred;

  • Customer-centric mentality required

  • Ability to offer ideas and solutions to support department growth and service delivery;

  • Technologically proficient (especially with Microsoft Office and Google products);

  • Demonstrated ability to work well in a fast-paced environment.

  • Some light travel may be required


Customer-Centric - Acts with a strong customer mindset (both internal and external) and is a visible advocate for the customer. Builds strong relationships with customers and uses those to improve their experience and outcomes.

Delivering Financial Results - A strong track record of delivering against budgets and commitments.

Communications - A great communicator who engages teams and stakeholders with thoughtful delivery and messages that resonate.

Building a strong team - Creates strong morale and inclusive spirit within the team. Proactively addresses team performance and communication challenges and blends new people into teams when needed. Has a track record of hiring and quickly and effectively onboarding great talent. Demonstrated success developing and promoting talent.

Works well in a matrix - Models collaboration, solves problems with peers, builds trust and support.

Takes personal responsibility - Can be relied on to complete tasks timely and well, demonstrates "ownership" regardless of the outcome, proactive in exploring and exploiting new opportunities.


Innovative and creative problem solver, with a high degree of adaptability to shifts in priorities

Customer-focused approach, with excellent communication skills, both oral and written

Team player, with demonstrated ability to collaborate with colleagues and delegate responsibility to accomplish objectives

Primary Location : US-RE-Remote

Work Locations :



Job : Learning Delivery

Organization : North America Connections

Employee Status : Regular Employee

Job Type : Standard

Job Level : Manager

Shift : Day Job

Travel : No

Job Posting : Jun 4, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2107854

Keywords: Pearson, Reno , Manager of Substitute Services, Other , Carson City, Nevada

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