RMA (Return Material Authorizations) Coordinator - Marketing Dealer Products
Company: Hamilton Company
Posted on: June 12, 2021
Hamilton Company is a worldwide leader in the design and
manufacture of manual, semi-automated and robotic products for
precision fluid measuring. We specialize in the development,
manufacturing and customization of precision measurement devices,
automated liquid handling stations, and sample management systems.
For more than 60 years, Hamilton has been satisfying customer needs
by combining quality materials with skilled workmanship, ensuring
the highest level of performance of every precision fluid measuring
device we manufacture.
general office duties coordinating Return Material Authorizations
(RMA) with Hamilton customers, providing a high level of customer
service through communication with customers via e-mail, fax, mail,
Essential Job Functions:
Responsible for processing, monitoring, and expediting Return
Material Authorizations (Warranty and Non-Warranty), including
credits, invoicing, new accounts, orders, quotes, etc.
Take the lead in monitoring the RMA process from start to finish in
turning the RMA around in a timely manner and respond to customers
within the allotted time-period with solution or repaired product
RMA entry and documentation into Master Control.
Some Technical Support to troubleshoot inquiries to solve failures
and avoid an RMA if possible.
Complete evaluation findings for order entry errors resulting in
Coordinate communication between customers, customer service
personnel, service persons, internal departments, and provide
information and reports as needed.
Customer Service back-up support including product availability
request, special made product request, special shipping method
request, handling phone calls, some product knowledge,
Handle ECOs to add new parts numbers into the system.
All other duties as assigned.
Knowledge, Skills, and Abilities:
Strong work ethic and positive attitude, excellent organizational,
verbal, and written communication skills, able to follow
procedures, problem solving and decision making.
Working knowledge of computers with Microsoft Office software
Ability to multi-task in a fast-paced environment and perform
efficiently under pressure.
Ability to work harmoniously within the department as well as
interfacing with all other departments.
Position requires exerting up to 10 pounds of force occasionally
and/or negligible amount of force frequently to lift, carry, push,
pull, or otherwise move light objects. Position requires sitting
most of the time.
Education and Experience:
- Must have
High School diploma or equivalent.
Customer Service experience in an order processing
environment/inventory control environment a plus.
portfolio of exciting and innovative design projects
opportunities for professional growth
to sustainable design
Benefit Package includes medical, dental, vision insurance, paid
vacation time, paid sick time, disability insurance, 401k, tuition
reimbursement and much more
Learn more about us at: www.hamiltoncompany.com
is the policy of this organization to provide equal employment
opportunities to all qualified applicants without regard to race,
creed, color, national origin, sex, age 40 and over, disability,
marital status, sexual orientation, gender identity, genetic
information, citizenship status, religious preference, or veteran
status in all phases of the employment process and in compliance
with applicable federal, state, and local laws and
Job Posted by ApplicantPro
Keywords: Hamilton Company, Reno , RMA (Return Material Authorizations) Coordinator - Marketing Dealer Products, Other , Reno, Nevada
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