International Customer Service Representative - Robotics
+ 02-Jun-2021 to 01-Aug-2021 (MST)
+ Reno, NV, USA
+ Full Time
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Customer Service Representative - Robotics
+ Reno, NV
Hamilton Company is a global enterprise headquartered in Reno,
Nevada with manufacturing facilities in Reno, Boston and Bonaduz,
Switzerland. Branch sales offices are located in France, Germany,
Canada, Latin America, Japan, Singapore, and the United
We are the worldwide leader in the design and manufacture of
manual, semi-automated, and robotic products for precision fluid
measuring. For over 56 years, Hamilton has been satisfying customer
needs by combining quality materials with skilled workmanship,
ensuring the highest level of performance of every precision fluid
measuring device we manufacture.
Hamilton Company is looking for a dynamic International Customer
Service Representative in a fast-paced environment. Said individual
must be able to multi-task efficiently and perform effectively
under pressure, as a team player. Must be very detail-oriented,
work well with others, follow procedures, and have a strong work
ethic with a positive attitude. The applicant needs excellent
organization and written communication skills, computer
proficiency, problem-solving, and issue resolution skills. The
ability to learn product lines, processes, and procedures for a
large product base is an essential function.
Essential Job Functions
+ Office duties including organization, heavy daily email
levels, filing, mailing, scanning, inbound order entry, e-mail
order confirmations, new account set up and answering the customer
service phone loop.
+ Responsible for complex order entry processing for domestic
and international accounts which including specialty system orders
and consumable product lines in addition to, invoicing, sales order
monitoring, credit memo creation, new account setups, generating
return good authorizations, and handle returns thru multiple
+ Customer support, including literature requests, quoting,
samples, product availability requests, special product requests,
shipping method requests, and expediting orders with excellent
+ Customer service experience in a complex and detailed order
processing environment required and needed. A logistics background
in a manufacturing environment helpful. Must be able to understand
and review terms of conditions and shipping methods for orders.
+ Ability to reconcile quotes, purchase orders, and sales orders
to drive product demand without errors for generating order builds
+ To coordinate communication between customer service
personnel, service personal, account reps, field staff, and
inter-company to provide information and reports.
Knowledge, Skills, and Abilities
+ Must have excellent verbal and written communication
+ Knowledge of import/export and customs documentation.
+ Working knowledge of computers and MS Office programs.
+ Knowledge of MRP systems and manufacturing processes
+ Capable of working with multiple systems in tandem as
+ Ability to work quickly and efficiently under pressure and hit
+ Strong data management, accuracy, and eye for detail a
+ Professional e-mail and phone courtesy.
+ Ability to work harmoniously within the department and with
all other employees, customers, and field staff.
+ Stable work history and employment background.
Education and Experience
+ Must have a high school diploma or equivalent.
+ Some college or a degree preferred.
Our company has the following to offer you
+ A diverse portfolio of exciting and innovative design
+ Tremendous opportunities for professional growth and
+ Commitment to sustainable design
+ Competitive Compensation
+ Excellent Benefits Package (medical, dental, vision insurance,
paid time off, disability insurance, 401k, tuition reimbursement
and much more)
+ Solid Stable Company
+ Drug-free workplace.
Learn more about us @: www.hamiltoncompany.com
It is the policy of this organization to provide equal
employment opportunities to all qualified applicants without regard
to race, creed, color, national origin, sex, age 40 and over,
disability, marital status, sexual orientation, gender identity,
genetic information, citizenship status, religious preference, or
veteran status in all phases of the employment process and in
compliance with applicable federal, state, and local laws and