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Slots Host - Full Time - Lake Tahoe

Company: Caesars Entertainment Corporation
Location: Stateline
Posted on: June 13, 2021

Job Description:

KEY JOB FUNCTIONS:

Player Satisfaction/Guest Service

  • Proactively greets new guests and identifies returning guests applying our training to build relationships and customer loyalty.
  • Takes ownership of assigned floor section, actively patrolling for opportunities to surprise and delight guests and maintain area cleanliness.
  • Displays attentive, upbeat and enthusiastic behavior during each and every "Moment of Truth" interaction.
  • Clearly communicates functionality and location of machines on the slot floor.
  • During peak periods, correctly differentiates and resolves service requests and outages based on player tiers while meeting or exceeding department service standards.
  • Resolves guest complaints to address any shortfalls in service, applying Service Recoveries appropriately.
  • Markets products and services, including the cross-property experience, Caesars Rewards, events and amenities.

Technical Proficiency

  • Corrects minor machine malfunctions including printer errors, bill validators and slot light repairs.
  • Adheres to Nevada Gaming Control Board regulations, Harrah's/Harveys and slot department policies in an ethical manner. Examples include completing MTL's, CTR's and W2G's.
  • Maintains monetary and paperwork accuracy within department standards.
  • Accurately completes jackpot paperwork and payouts, counts down and reconciles bank at end of shift.
  • Competently manages the role(s) of slot dispatch and/or high limit slot host.

Teamwork & Values

  • Participates daily in high-energy, team building "Buzz" sessions to exchange information on property events, how to improve guest service and department Friendly Helpful and Wait Time scores.
  • Maintains a high level of property and company engagement by supporting management initiatives and dispelling negative comments and criticisms - is part of the solution and not the problem.
  • Develops and fosters unity both inside and outside the department to improve operations and customer service.
  • Continuously develops and maintains the requisite skills to operate in at least one or more of the following capacities: dispatcher, high limit slot host, and the RSVIP reservation system.

EDUCATION and/or EXPERIENCE:

  • High School Diploma or equivalent preferred.

QUALIFICATIONS:

  • Literate, fluent, and easily understood in English
  • Strong interpersonal and guest service skills
  • Ability to interact with tact and discretion
  • Able to handle numerous monetary transactions with a high degree of accuracy
  • Basic data entry/computer skills to enter information to computerized forms
  • Must be able to take direction
  • Must be able to pass the bi-annual slot certification tests
  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
  • Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
  • Adheres to all regulatory, company and department policies and procedures

PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:

  • Must be able to stand or walk for long periods of time
  • Visual and auditory range must include immediate environment
  • Ability to lift and carry 40 pounds
  • Mobility to move about casino floor quickly to provide fast, prompt guest service
  • Ability to monitor/respond to visual and audio cues
  • Must have the manual dexterity to operate a computer and other necessary equipment
  • Must have the ability to push, pull, reach, bend, twist, stoop, and kneel

Positions that have contact with the public require the ability to work in a noisy

environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Keywords: Caesars Entertainment Corporation, Reno , Slots Host - Full Time - Lake Tahoe, Other , Stateline, Nevada

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