Front Desk Operations Supervisor
Company: Marriott Vacations Worldwide
Location: South Lake Tahoe
Posted on: May 5, 2021
Are you ready to grow your dream career while making others'
vacation dreams come true? Marriott Vacations Worldwide is a world
premier organization for Vacation Ownership with resorts at
destinations around the globe. Join our team and help deliver
unforgettable experiences that make vacation dreams come true. JOB
SUMMARY Supervise the Guest Services staff to ensure excellent
owner/guest service. Respond to any questions from owner/guests,
and follow up with them to ensure their requests have been met to
their satisfaction. Take and confirm reservations and
cancellations. Supply owner/guests with information regarding
property amenities, services, room features, and local areas of
interest and activities. Respond to owner/guest requests for
special arrangements or services (e.g., spa services,
transportation, religious services, babysitting, financial
services, business center services, interpretation services,
reservations, dry cleaning, entertainment/sporting events,
shopping) by making arrangements or identifying appropriate
providers. Contact appropriate individual or department as
necessary to resolve owner/guest requests. Assist management in
training, evaluating, counseling, motivating and coaching
employees; serve as a role model and first point of contact of the
Guarantee of Fair Treatment/Open Door Policy process. CORE WORK
- Develop/maintain positive working relationships; support team
to reach common goals; listen and respond appropriately to employee
- Follow company policies and procedures; report accidents,
injuries, and unsafe work conditions to manager; complete safety
training and certifications; ensure personal appearance is clean
and professional; maintain confidentiality of proprietary
information; protect company assets.
- Welcome and acknowledge guests; anticipate and address guests'
service needs; assist individuals with disabilities; thank guests
with genuine appreciation.
- Speak using clear and professional language; prepare and review
written documents accurately and completely; answer telephones
using appropriate etiquette.
- Ensure adherence to quality standards.
- Enter and locate information using computers/POS systems.
Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less
than or equal to 10 pounds without assistance.
- Perform other duties as assigned.
- Attention to customer service with a professional and pleasant
- Available to work a flexible schedule including evenings,
weekends, and holidays. Marriott Vacations Worldwide is an equal
opportunity employer committed to hiring a diverse workforce and
sustaining an inclusive culture.
Keywords: Marriott Vacations Worldwide, Reno , Front Desk Operations Supervisor, Other , South Lake Tahoe, Nevada
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