Director of Meetings and Special Event Planning
Company: Marriott International
Posted on: May 3, 2021
Posting Date Mar 30, 2021
Job Number 21026826
Job Category Event Management
Location The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton
Highlands Court, Truckee, California, United States
Brand The Ritz-Carlton
Position Type Management
Located Remotely? N
At more than 80 award-winning properties worldwide, The
Ritz-Carlton Ladies and Gentlemen create experiences so exceptional
that long after a guest stays with us, the experience stays with
them. As the premier worldwide provider of luxury experiences, we
set the standard for rare and special luxury service the world
over. We invite you to explore The Ritz-Carlton.
Leads Meetings & Special Events division. Position assists in the
development and implementation of departmental strategies and
ensures implementation of the brand service strategy and brand
initiatives. The position has responsibility for executing all
property events with a seamless turnover from sales to operations
and back to sales. Ensure the team meets the brands target customer
needs, employee satisfaction, and focuses on growing event revenues
and maximizing the financial performance of the department.
Education and Experience
High school diploma or GED; 4 years experience in the event
management, food and beverage, sales and marketing, or related
2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
2 years experience in the event management, food and beverage,
sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Managing Meetings and Special Events Operations and
Researches and analyzes new products, pricing and services of
Works with direct reports to review scheduled events and
troubleshoot potential challenges/conflicts.
Ensures the property is apprised of all groups that will impact
Ensures meeting space and corresponding heart of the house areas
are cleaned and maintained.
Ensures furniture and equipment is maintained and inventory levels
are kept in accordance to corporate guidelines.
Leads the execution of brand service initiatives in event
Develops an event management strategy that is aligned with the
companys business strategy and leads its execution.
Conduct daily walk-through of banquet floor to ensure client
satisfaction and quality standards.
Leading Meetings and Special Events Teams
Holds event management team accountable for desired service
behaviors related to product and service delivery.
Communicates a clear and consistent message regarding departmental
goals to produce desired results.
Executes departmental goals in game plans.
Ensures brand and regional business initiatives are implemented and
communicates follow-up actions to team as necessary.
Encourages calculated risk-taking to generate incremental revenue
and deliver excellent guest service.
Develops working relationships with outside vendors and establishes
prices and service agreements to enhance the event experience and
to increase additional revenue opportunities for the property.
Creates and achieves the annual banquet budget.
Focuses on building the propertys top line revenue by supporting
the execution of the annual Meetings & Special Events Marketing
Plan, and providing leadership to the team on post-contractual
Ensuring Exceptional Customer Service
Creates an atmosphere in all event management operations areas that
meets or exceeds guest expectations.
Consult with customers in order to determine objectives and
requirements for events such as meetings, conferences, and
Conducting Human Resources Activities
Works with Human Resources to ensure compliance with all local,
state and federal (OSHA, Health Department) regulations.
Reviews property specific event operations annually and makes
Reviews staffing levels to ensure that guest service and
operational needs are met.
Communicates and ensures departmental and property emergency
procedures are executed when necessary.
Ensures that regular, ongoing communication is happening in all
areas of event operations.
Marriott International is an equal opportunity employer.We
believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture.We are committed to non-discrimination
onanyprotectedbasis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Reno , Director of Meetings and Special Event Planning, Other , Truckee, Nevada
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