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Front Desk Supervisor

Company: Grand Pacific Palisades Resort
Location: Tahoe Vista
Posted on: May 3, 2021

Job Description:

Would you like to lead a team that helps our guests have an epic vacation experience at a growing resort management & development organization?

If your answers are yes, please read on.

To be successful as a Guest Service Supervisor, you will need to be a hard working professional who can successfully lead the front office agents in resolving guest/owner's complaints, reservation and room assignments and handle requests & inquiries. In this role, you play an integral role in ensuring that guests/owners have a positive resort experience.

Keep Reading IF:

YOU ARE A NATURAL LEADER. You have a knack for training and coaching associates to their full potential. You inspire and empower associates while working in the trenches with them on day-to-day operations. You are outspoken, have excellent judgment and make decisions independently and confidently.

YOU LOVE PROVIDING GREAT CUSTOMER SERVICE. You have experience providing quality customer service in a fast paced environment. You go the extra mile to ensure that every guest/owner is welcomed with a friendly smile and that they can count on you to be a resource. You pride yourself on a job well done.

YOU ARE POSITIVE AND ENJOY HELPING OTHERS. You maintain a positive disposition, even if you are busier than usual or under a tight deadline. You thrive on helping, assisting and supporting everyone around you, all the time. No task is too small for you.

YOU WORK WELL IN A FAST PACED ENVIRONMENT. You have a track record of being able to greet guests face to face while maintaining a high volume of inbound calls. You are also comfortable working in a team environment and communicating well with other associates in other departments.

Essential Job Functions may include:

  • Assists the Guest Service Manager in ensuring the smooth and efficient overall day-to-day operations of the Front Desk including Switchboard, Reservations and Bell desk.
  • Provides excellent customer service per the standards of the resort, and assists in situations, guest requests and concerns to ensure customer satisfaction.
  • Assisting with the delivery and execution of guest service including amenities, guest welcome letters and profile updating.
  • Ensures all guest billing is accurate and up to date at time of departure.
  • Acts as liaison with Engineering and Housekeeping teams to ensure clear communication.
  • Assists in the administration and management of the Front Office, including, but not limited to payroll and scheduling.
  • Ensures department adherence to company policies, procedures and standards
  • Assist in providing staff with ongoing coaching, training and development.
  • Coordinates hotel emergency procedures within the scope of defined plans.
  • Prepare reports, handles special projects and assignments as required.

Qualifications

Education, Skills & Experience:

The ideal candidate for this opportunity must be a customer service professional that communicates well, juggles multiple priorities and can lead a team in the day to day operations of a fast paced resort.

  • Associate's degree or equivalent from two-year college OR at least six months to one year related experience
  • Communicates effectively with guests/owners, other department supervisors and associates.
  • Strong customer service skills
  • Excellent communication and organizational skills
  • Experience interpreting reports, correspondences and documents such as safety rules, operating and maintenance instructions, and procedure manuals is preferred.
  • Proven record of ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Fluency in both written and verbal Spanish is preferred
  • Must be flexible to work various shifts, including weekends & holidays

Additional Job Elements:

Must be able to stand/walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch, & crawl. The employee must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Keywords: Grand Pacific Palisades Resort, Reno , Front Desk Supervisor, Other , Tahoe Vista, Nevada

Click here to apply!

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