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Public Safety Dispatcher

Company: City of South Lake Tahoe, CA
Location: South Lake Tahoe
Posted on: May 3, 2021

Job Description:

Description

The City of South Lake Tahoe is accepting applications for one permanent full time Public Safety Dispatcher position, and to establish a 12 month eligiblehiring list for possible future openings. Work days and hours will vary.

The City of South Lake Tahoe invites you to join a department that serves the citizens of one of the most beautiful communities in California. South Lake Tahoe Public Safety Dispatchers perform a wide variety of duties to promote public safety, peace, and security. Being a dispatcher can be a very rewarding and fulfilling profession. A dispatcher must be able to make decisions and act on them with limited time and information in situations where there is an element of danger. The desired candidate will be able to deal with people in a variety of emotional states, while remaining calm and professional. Dispatchers gather essential information from callers and dispatch the appropriate first responders to the scene. Incumbents in the position must be able to take control of situations that may be chaotic, stressful, confusing and frenzied. Being organized, adept at multi-tasking, and levelheaded are desired skills for the position. Dispatchers deal directly with life or death situations, so requirements and training for the position are rigorous.

Other essential duties of the job are;

  • Receives, screens, and takes appropriate action on all emergency service calls to include 911 calls from the public requesting law enforcement, fire and EMS; determines nature and location of emergency, determines priority, dispatches emergency responders/units as necessary in accordance with established department policies and procedures; relays pertinent information to law enforcement and emergency services officers.
  • Ability to handle multiple tasks to receive and communicate information to and from several sources ensuring calls for service are dispatched and monitored in a timely manner
  • Enters call information into the computer-aided dispatch system (CAD) and into local, state and national computer databases
  • Operate a multi-line telephone console and alerting system
  • Provides information, instructions and assistance to the public within scope of authority; provides detailed call information to first responders as needed; maintains status and awareness of unit locations; monitors message traffic and relays information as required.
  • Effectively prioritize situations and make decisions based on the information received
  • Perform emergency medical dispatch questioning and provide pre-arrival instructions for emergency medical calls
  • Work under stressful conditions and react appropriately using good judgement
  • Availability to work varying shifts, including nights, weekends and holidays
  • Candidates considered will be subject to a criminal history check and thorough background investigation. Please note the process can be lengthy.*

Desired Qualifications:

Type a minimum of 40 net words per minute.

A typing certificate is required as part of the application process. Please attach copy of typing certificate to the application.

Military experience

Bilingual (English/Spanish)

Two or more years of experience working for a law enforcement entity (i.e. county jail, probation, etc.)

Two or more years of work experience performing duties similar to dispatching emergency services

As part of the training process, the City may send the candidate(s) selected for hire to the Public Safety Dispatcher's Basic Course, which is the entry-level training requirement for dispatchers employed by agencies participating in POST's public safety dispatcher program. Candidates selected for hire and sent to this training are required to successfully complete the Public Safety Dispatcher's Basic Course as a condition of continued employment.

Interview and test dates TBD

CritiCall testing will take place prior to oral panel interviews. CritiCall is a pre-employment test used to measure underlying skills and abilities a person needs to possess prior to any training they might receive if they are hired as a public safety dispatcher, including the ability to effectively navigate and use a computer.

Interview dates for those who pass the CritiCall test are tentatively set for the week following the CritiCall test.

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

Under general supervision from supervisory or management staff, the Public Safety Dispatcher receives and transmits routine and emergency requests for police, fire, ambulance and/or emergency assistance and dispatches required personnel and equipment; performs responsible clerical work of moderately high difficulty; and operates complex teletype and video terminals for automated information retrieval.

Identifying characteristics

The Public Safety Dispatcher is a journey level non-sworn classification in the Police Department. This position requires the incumbent to work under general supervision and within a framework of established procedures. They are expected to perform a full range of duties with only occasional instruction or assistance. Work normally is reviewed only on completion, and may be expected to provide limited training and assistance to less experienced staff.

Examples of Duties

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1.On assigned shift, receives and processes incoming 911 calls, non-emergency calls, and voice radio calls; secures and records information as to the exact location and circumstances, and uses radio to dispatch necessary units, including police, fire department, and ambulance personnel and equipment as well as other resources that may be necessary.

2.Maintains status of units on assignments; keeps department officials informed of situations and dispatches equipment that either protocol or the dispatcher deem appropriate.

3.Inputs highly sensitive and technically difficult warrants, restraining orders, weapons, evidence, vehicles, property, missing persons, runaways, into the local, state and national teletype system.

4.Provides emergency medical instruction over the phone and must be EMD certified to perform this task.

5.Logs all police, fire, and medical calls for service; compiles data and prepares reports of reported emergencies, equipment dispatched, and/or status of emergency and non-emergency calls.

6.Relays emergency and non-emergency information to public safety personnel in the field; interprets information from units in field which may be unclear, broken or in code.

7.Processes all paperwork related to arrests and citations as part of completing the package for the District Attorney or other related agencies.

8.Relays information to other agencies as required; relays the nature of the incident.

9.Receives the public at the front counter; responds to requests for information; answers general questions about department's procedures and processes.

10.Performs clerical work related to Police activities including logs, reports, applications and correspondence.

11.Accurately inputs program information into electronic data bases.

12.Performs related duties as required.

Typical Qualifications

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

English usage and grammar.

Modern office procedures and practices.

Ability to:

Review documents related to dispatching operations.

Observe, identify and problem solve incidents while dispatching.

Remember, understand, interpret and explain operational policies and procedures to the public and staff.

Operate radio and telephone equipment in dispatching public safety equipment and personnel.

Analyze a situation and determine effective course of action.

Perform job tasks effectively under pressure for sustained periods of time.

Memorize and retain information presented clearly and unclearly from a variety of sources.

Perform several tasks at once and assign reasonable priorities to incoming calls; monitor multiple radio frequencies.

Speak clearly and concisely in an understandable voice via radio and telephone and in person.

Use a keyboard and computer efficiently and effectively.

Type a minimum of 40 net words per minute.

Work under stress and exercise good judgment in emergency situations.

Learn the geography of the city, county and location of streets and important buildings.

Adjust quickly to changing situations.

Listen carefully and attentively and remember names, locations and numbers.

Give and take orders.

Read maps quickly and accurately.

Perform arithmetic computations with speed and accuracy.

Work irregular hours and shift work.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines -Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:

Equivalent to the completion of the twelfth grade.

Experience:

Some experience performing duties similar to dispatching emergency services.

Supplemental Information

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office environment with extensive public contact and constant interruptions.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

FLSA Designation: Non-Exempt

Keywords: City of South Lake Tahoe, CA, Reno , Public Safety Dispatcher, Other , South Lake Tahoe, Nevada

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