At Hyatt, we believe our guests select Hyatt because of our
caring and attentive associates who are focused on providing
authentic hospitality and meaningful experiences to each and every
guest. Hyatt is a place where high expectations aren't just
met-they're exceeded. It's a place of outstanding rewards, where
talent opens doors to exciting challenges in the hospitality
industry. Development opportunities and career path options are
endless with Hyatt; there's virtually no limit to where your
ambition can take you in our world-class organization. Discover
your place to shine in our warm, respectful, and inclusive
Our Hyatt Culture is represented by our mission, values, and
goals through: Innovation, Respect, Service-Orientation and
Inclusion. Innovative, Hyatt employees are forward thinking and
passionate as we seek new ways to advance in the hospitality
industry. Respect, Hyatt employees are inspired by team spirit and
camaraderie. Service-Oriented, Hyatt employees are customer focused
by providing authentic hospitality in every way every time.
Diversity and Inclusion, Diversity is an integral part of who we
are and what we represent.
The Assistant Operations Manager is primarily responsible for
managing the day-to-day operations of the Front Office,
Housekeeping and Guest Services departments. S/he is responsible
for assisting each department head with scheduling, inventories,
training new staff to resort standards, resolving customer
challenges, and aiding in all departments. This individual shall
always strive to provide exceptional service to both internal and
Due to COVID-19 cleanliness protocols, this role now calls for
new duties to ensure safety and cleanliness of frequent touch
points and all colleagues must adhere to our COVID-19 prevention
plan: wearing mask, temperature check and cleaning/disinfecting
areas outside department.
Essential job Functions
+ Maintain complete knowledge of and comply with all
departmental policies/service procedures/standards.
+ Anticipate guests' needs, respond promptly and acknowledge all
guests, however busy and whatever time of day.
+ Maintain positive guest relations at all times and resolve
guest concerns to ensure satisfaction.
+ Participate in the development and implementation of
strategies for Front Office, Housekeeping and Guest Services.
+ Maintain complete knowledge of hotel features/services, hours
of operation, room types, numbers, layout, decor, appointments and
location, room rates, special packages and promotions, daily house
count and expected arrivals/departures.
+ Assist Department heads in preparing and adjusting weekly work
schedules in accordance with staffing guidelines and labor
+ Ensure work duties assigned by Department heads are
+ Assist with pre-shift staff meetings and review all
information pertinent to the day's business.
+ Constantly monitor and coach staff performance in all phases
of service and job functions.
+ Monitor the check-in/check-out process; anticipate critical
situations and assist wherever necessary to help alleviate the
pressure and to process the guest expediently.
+ Assist staff with their job functions to ensure optimum
service to guests.
+ Monitor and ensure that all cashiering procedures comply with
Accounting policies and standards.
+ Act as hotel first responder and hotel MOD as needed
Experience & Education
+ College diploma or equivalent combination of training or
experience that provides the required knowledge, skills and
+ Prior hospitality experience required in Front Office,
Housekeeping and Guest Services
+ Previous experience with Windows, Office, and hotSOS or
similar property management systems
+ SMS experience is a plus!
+ Prior leadership experience required
+ Must be authorized to work in the United States
+ Must have excellent phone etiquette
+ Must have strong computer skills
+ Must be able to work well under pressure
+ Must be able to accurately follow instructions, both verbally
+ Must be highly detailed oriented
+ Must be able to work in a fast-paced environment
+ Must possesses excellent communication and listening
+ Must be professional in appearance and demeanor
+ Must always ensure a teamwork environment
+ Full Time Management Position that requires full flexibility,
including the ability to work weekends and holidays and a varied
+ Must have the ability to resolve problems/conflicts in a
diplomatic and tactful manner
+ Must possess the following strengths: high energy,
entrepreneurial spirit, motivational leader, effective
communicator, strong developer and trainer and effective in
providing exceptional customer service
+ Must be able to stand on feet throughout the shift, with
intermittent periods of walking
+ Must be able to occasionally lift, carry, push & pull up to 50
lbs. with assistance
+ Must be able to walk outside in a variety of weather
conditions (rain, wind, heat)
+ Must be able to climb stairs occasionally, both indoors and
outside in a variety of weather conditions (rain, wind, heat).
**Why to work at Resort at Squaw Creek?**
50% discounted meals at property food service areas
12 Free Room Nights at any Hyatt Globally
Medical Dental and Vision Insurance
Retirement Savings Plan
Excellent training and professional development
Opportunities to work around the world with Hyatt Hotels and
Discount Ski Pass
Enjoy vending meal set-up in our colleague dining hall
Our Vales: Respect | Integrity | Empathy | Humility | Creativity
**Primary Location:** US-CA-Olympic Valley
**Organization:** Resort at Squaw Creek
**Pay Basis:** Hourly
**Job Level:** Full-time
**Job:** Hotel Operations
**Req ID:** OLY000524
Hyatt is an equal employment opportunity and affirmative action
employer. We do not discriminate on the basis of race, color,
gender, gender identity, sexual orientation, marital status,
pregnancy, national origin, ancestry, age, religion, disability,
veteran status, genetic information, citizenship status or any
other group protected by law.