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Company: Hyatt
Posted on: May 3, 2021

Job Description:


At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Development opportunities and career path options are endless with Hyatt; there's virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture.

Our Hyatt Culture is represented by our mission, values, and goals through: Innovation, Respect, Service-Orientation and Inclusion. Innovative, Hyatt employees are forward thinking and passionate as we seek new ways to advance in the hospitality industry. Respect, Hyatt employees are inspired by team spirit and camaraderie. Service-Oriented, Hyatt employees are customer focused by providing authentic hospitality in every way every time. Diversity and Inclusion, Diversity is an integral part of who we are and what we represent.

The Assistant Operations Manager is primarily responsible for managing the day-to-day operations of the Front Office, Housekeeping and Guest Services departments. S/he is responsible for assisting each department head with scheduling, inventories, training new staff to resort standards, resolving customer challenges, and aiding in all departments. This individual shall always strive to provide exceptional service to both internal and external guests.

Due to COVID-19 cleanliness protocols, this role now calls for new duties to ensure safety and cleanliness of frequent touch points and all colleagues must adhere to our COVID-19 prevention plan: wearing mask, temperature check and cleaning/disinfecting areas outside department.

Essential job Functions

+ Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

+ Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

+ Maintain positive guest relations at all times and resolve guest concerns to ensure satisfaction.

+ Participate in the development and implementation of strategies for Front Office, Housekeeping and Guest Services.

+ Maintain complete knowledge of hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and location, room rates, special packages and promotions, daily house count and expected arrivals/departures.

+ Assist Department heads in preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts.

+ Ensure work duties assigned by Department heads are completed.

+ Assist with pre-shift staff meetings and review all information pertinent to the day's business.

+ Constantly monitor and coach staff performance in all phases of service and job functions.

+ Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.

+ Assist staff with their job functions to ensure optimum service to guests.

+ Monitor and ensure that all cashiering procedures comply with Accounting policies and standards.

+ Act as hotel first responder and hotel MOD as needed

Experience & Education

+ College diploma or equivalent combination of training or experience that provides the required knowledge, skills and abilities.

+ Prior hospitality experience required in Front Office, Housekeeping and Guest Services

+ Previous experience with Windows, Office, and hotSOS or similar property management systems

+ SMS experience is a plus!


Job Requirements

+ Prior leadership experience required

+ Must be authorized to work in the United States

+ Must have excellent phone etiquette

+ Must have strong computer skills

+ Must be able to work well under pressure

+ Must be able to accurately follow instructions, both verbally and written

+ Must be highly detailed oriented

+ Must be able to work in a fast-paced environment

+ Must possesses excellent communication and listening skills

+ Must be professional in appearance and demeanor

+ Must always ensure a teamwork environment

+ Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule

+ Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

+ Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service

Working Conditions

+ Must be able to stand on feet throughout the shift, with intermittent periods of walking

+ Must be able to occasionally lift, carry, push & pull up to 50 lbs. with assistance

+ Must be able to walk outside in a variety of weather conditions (rain, wind, heat)

+ Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).

**Why to work at Resort at Squaw Creek?**

50% discounted meals at property food service areas

12 Free Room Nights at any Hyatt Globally

Medical Dental and Vision Insurance

Retirement Savings Plan

Excellent training and professional development

Opportunities to work around the world with Hyatt Hotels and Resorts

Discount Ski Pass

Enjoy vending meal set-up in our colleague dining hall

Our Vales: Respect | Integrity | Empathy | Humility | Creativity | Fun

**Primary Location:** US-CA-Olympic Valley

**Organization:** Resort at Squaw Creek

**Pay Basis:** Hourly

**Job Level:** Full-time

**Job:** Hotel Operations

**Req ID:** OLY000524

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Keywords: Hyatt, Reno , Assistant, Other , OLYMPIC VALLEY, Nevada

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