SUMMARY : The incumbent in this position is responsible for
providing superior service to both the internal and external
customer. The incumbent is also responsible for welcoming and
providing service to guests of the hotel.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Perform a friendly, professional, and timely manner check in
and checkout processes for arrivals and departures * Assigns guest
accommodations in accordance with procedures and SOPs. Maintains
room availability and reports any issues to supervision. * Handles
assigned bank in accordance to established internal controls
properly and performs accurately account postings to guest folios.
* Maintains knowledge of hotel occupancy status, special events,
in-house groups and other situations affecting the reception desk's
daily operation. * Processes guest payments and accounts upon
checkout in an efficient, timely, and accurate manner. * Able to
articulate amenities menu and process guests' orders and make
reservations on behalf of the guest * Maintains guest folios,
ensuring all room charges and credits are recorded in a timely
manner. * Processes guest payments and accounts upon checkout in an
efficient, timely, and accurate manner. * Brings any problems to
the attention of the manager or supervisor on duty. * Must be able
to work varied shifts. * Performs related duties as assigned.
This position has no supervisory responsibilities.
Ability to deal effectively and professionally with the public
required. Previous experience with computers preferred. Excellent
oral and written communication preferred. Typing and computer
knowledge preferred. Regular attendance required. Ability to work
various shifts and overtime when required.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent required. Experience with
hotel operating systems preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
Must be able to effectively communicate in English.
Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals. Good
money management skills required.
Some computer and typing experience preferred.
Planning, Remembering Details, Using Arithmetic, Reading,
Directing Others, Making Decisions, Working Rapidly, Working at
Various Tempos, Concentrating Amid Distractions, Remembering Names
and Faces, Examining and Observing Details.
Standing, Walking, Reaching, Lifting 20lbs, Bending/Stooping,
Observing, Stretching, Turning.
Inside, Dry, Noisy.