Patient Call Specialist Lead

Company: University Health
Location: Reno
Posted on: February 22, 2021

Job Description:

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Category Healthcare Description Job SummaryThis is a working position with duties for leading the daily workflow of the Patient Access Shared Services Unit. The primary role and responsibility of this position will be to answer all incoming calls to the assigned clinics. This position is meant to facilitate optimal patient access and maximize accuracy of data entry for scheduling and clinical messages. This requires high focus on positive customer service and data integrity for better clinical outcomes. This position will also help the patient have a more concise, efficient interaction with front line staff in order to ensure clinic flow to produce at the desired level. This will also hold true for the appropriate financial recoupment from the billing office to take place. Other duties as assigned. Position Requirements Education, Licenses, Certifications and Experience

• High school diploma or GED
• Office experience minimum of 1 year preferred.Knowledge, Skills and Abilities
  • Ability to develop professional, positive working relationships with clinic staff and centralized calling staff.
  • Basic math skills
  • Strong computer skills to include Outlook email, electronic medical records, internet
  • Excellent interpersonal, written and oral communication skills
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to fast-paced business environment.
  • Must possess professional and friendly demeanor and quickly develop a rapport with customers on the phone.
  • Ability to learn and navigate electronic medical record software quickly
  • Ability to type 30 wpm Full-Time/Part-Time Full-Time Shift Days Number of Openings 1 Exempt/Non-Exempt Non-Exempt Req Number HEA-21-00002 Location PASSU About the Organization This position is currently accepting applications. Patient Access Rep in Reno, NV
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Keywords: University Health, Reno , Patient Call Specialist Lead, Other , Reno, Nevada