Customer Operator
Company: CarMax
Location: Reno
Posted on: January 15, 2021
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Job Description:
7280 - Reno - 35 Auto Center Drive, Reno, Nevada, 89511CarMax,
the way your career should be! General Summary: Under general
supervision, deliver exceptional customer service by supporting the
Service Department by assisting customers on the phone and in
person before, during and after service/repair processes. Principle
Duties and Responsibilities: * Answer all incoming service calls in
a prompt and friendly manner, displaying appropriate tone of voice
and empathy throughout the entire customer interaction.* Assist
Customer Advisors/Service Consultants with customers when needed. *
Answer basic service department questions, schedule service
appointments, route customers' calls.* Provide written messages to
the responsible party in a timely manner.* Complete reminder calls
for customers scheduled for an appointment* Assist the service
department in contacting customers once special ordered parts have
arrived to schedule appointments* Contact customers with Repair
Requests to schedule appointments* File repair orders and all
supporting documentation daily.* Audit all sublet invoices to
ensure they are processed and resolved per CarMax Guidelines.*
Ensure the loaner log and dealer tags are always in compliance with
audit requirements.Job Specifications: * Accountable to Associate 1
Competency Model* Demonstrate exceptional interpersonal,
communication, and customer service skills.* Demonstrate
exceptional telephone etiquette and active listening skills. *
Execute Retail Service Standardized Work * Provide exceptional
customer service at all times by consistently executing the Retail
Service Standardized Work and Voice of Customer (VoC) processes.*
Maintain or exceed the CarMax guidelines for customer
satisfaction.* Read, interpret and transcribe data in order to
maintain proper records.* Intermediate computer skills including
spreadsheet knowledge.Customer Operator Job Description *
Successfully work with associates in other departments within the
store.* Perform multiple duties in a high-energy, fast-paced
working environment.* Demonstrate above average communication
skills with the ability to speak and listen effectively when
dealing with customers/associates, both in person and over the
phone.* Stay current in CarMax provided training in all areas of
the Service process. * Possess intermediate computer skills Working
Conditions: * Primarily indoor environment; may include working at
times in noisy conditions.* May require sitting or standing for
extended periods of time.* Flexible work hours with shifts that may
include nights, weekends, holiday, and 12-hour days.* Follow all
CarMax, O.S.H.A., and EPA standards including the use of Personal
Protective Equipment, and proper waste disposal in required areas.*
Adhere to all CarMax policies including, but not limited to: Code
of Business Conduct, Attendance, Asset Protection, Integrity,
Proper Recording of Time, Environmental Health and Safety, and
Standards of Professional Appearance policies.About CarMaxCarMax
disrupted the auto industry by delivering the honest, transparent
and high-integrity experience customers want and deserve. This
innovative thinking--around the way cars are bought and sold--has
helped us become the nation's largest retailer of used cars, with
over 200 locations nationwide.Our--amazing team of more than 25,000
associates work together to deliver iconic customer
experiences.--Along the way,--we help every associate grow their
career and achieve their best, at work and in their community. We
are recognized for our commitment to training and diversity and
are--one of the FORTUNE 100 Best Companies to Work For--.CarMax is
an equal opportunity employer, and all qualified candidates will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, genetic
information, national origin, protected veteran status, disability
status, or any other characteristic protected by law.Upon an
applicant's request, CarMax will consider reasonable accommodation
to complete the CarMax Job Application.
Keywords: CarMax, Reno , Customer Operator, Other , Reno, Nevada
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here to apply!
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