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Franchised Director of Operations

Company: Marriott International, Inc.
Location: Reno
Posted on: September 13, 2020

Job Description:

Posting Date Sep 03, 2020

Job Number 20051017

Job Category Rooms and Guest Services Operations

Location Renaissance Reno Downtown Hotel, 1 Lake Street, Reno, Nevada, United States VIEW ON MAP

Brand Renaissance Hotels

Schedule Full-time

Relocation? Yes

Position Type Management

Start Your Journey With Us Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

Please apply via email at: hr@renaissancereno.com

Additional Information: This hotel is owned and operated by an independent franchisee, Urgo Hotels & Resorts. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

YourPath Begins Here. At Renaissance Hotels inspiration comes from the unexpected.Embrace spontaneity and discovery and celebrate connection with the destination.Join a welcoming and motivated team of Ambassadors who embody the spirit andstyle of the local neighborhood. Navigate your future at Renaissance Hotels.

Theideal candidate is a highly analytical and skilled leader who will join ourexecutive management team. You are responsible for leading the company'sday-to-day business operations (managing the company budget, ensuringoperational compliance is followed, and addressing administrative issues).

Thisindividual supervises and oversees all front office, housekeeping, concierge,valet/bell, and public safety operations and personnel, ensuring all companyand brand standards are met, and achieving the highest guest satisfaction andrevenues and guest satisfaction.

JOB REQUIREMENTS

OPERATIONS Overseeall front office, housekeeping, guest relations, and related operations. Ableto perform the department supervisory duties of each department.

Auditproperty daily, noting positives and opportunities. Following up with teamsupervisors to access training requirements.

Performrequired quarterly and annual QA audits with General Manager (GM).

Ensurea viable key control program is in place.

WithGM, ensure compliance with key success factors.

Providea safe working environment in compliance with OSHA.

Responsiblefor implementation and sustainability of hotel accident prevention programs.

Performsuite inspections and defect list.

Assist/teach the team scheduling (using Scheduling Tool) against guest andhours/occupied room goals. Ensure staffing levels are appropriate to exceedguest expectations.

Providea safe working environment in compliance with OSHA.

Responsiblefor hotel accident prevention programs.

Workclosely with hotel maintenance department, to assist with maintenance and/orbuilding issues.

Dailybalance of hotel inventory plus weekly sales strategy meeting with Director ofSales and Marketing (DoS&M) , GM, and management company.

FINANCIAL Complywith corporate accounting procedures.

AssistGM in developing hotel budget and capital expenditure plans.

Utilizebudgets to teach team supervisors to understand financial objectives.

AssistGM in developing and communicating selling strategies, utilizing hotelinventory control and forecasting tools.

GUESTRELATIONS

DriveGuest Satisfaction Scores (GSS) by delivering brand standards and exceedingguest expectations.

Respondto GSS comments daily.

Bereadily available and approachable for all guests.

Assistteam supervisors in understanding guests’ ever-changing needs and expectationsand exceeding those expectations.

Takeproactive approaches when dealing with guest concerns. Follow property specificsecond effort and recovery plan.

Publishall GSS results in a timely fashion, including all GSS forms. Solicit feedbackfor continuous improvement.

Ensurestaffing levels allow team members to exceed guest needs.

Alwaysextend professionalism and courtesy to guests and associates.

Thoroughlyunderstand the brand service culture. Ensure that all team members andsupervisors understand and deliver this philosophy.

Understand,implement, and train team members on quality service delivery.

Continueto develop methods that allow the team to collect more immediate feedback fromthe guest.

ASSOCIATEDEVELOPMENT

Developcross-training opportunities throughout the hotel and within company.

Assistteam supervisors in understanding Associate Opinion Survey (AOS)/ GSS results,developing game plans to attach need areas.

Completedevelopment plan for team supervisors focusing on continual learning. Assistthe team supervisors doing in doing the same for each team member.

Conductone-on-one coaching sessions with team supervisors/members.

Provideservice training on a quarterly basis.

Ensureorientations for new team members are thorough and completed in a timelyfashion.

Knowthe hotel emergency plan, train, and implementation.

ASSOCIATERELATIONS

Createand nurture a hotel environment that emphasizes motivation, empowerment,teamwork and a passion for providing service.

Bereadily available and approachable for all team members.

Assistsupervisors in understanding team members’ ever-changing needs and expectationsand exceed them.

Takeproactive approaches when dealing with associate concerns.

Alwaysextend professionalism and courtesy to team members.

Celebrateand foster decisions that result in successes as well as failures.

SALES ANDMARKETING

AssistGM and DoS&M in developing direct sales plan.

Understandinventory, daily selling strategies, and revenue management.

Ensurethat all front desk associates understand hotel-selling strategies.

Networkduring hotel social events to assist sales in uncovering new business leads.

Staycurrent on local market conditions.

ADMINISTRATIVE Ensureproperty hiring practices comply with all state and federal regulations.

Interviewand assist in making hiring decisions. With input from the team supervisorsconduct reviews in a timely fashion.

Assistteam supervisors with constructive coaching and counseling.

Maintaincurrent licenses and permits as prescribed by local, state, and federalagencies.

Schedulemanagement team to include coverage of weekend and evening hours.

Formulatepersonal development plan with GM.

Carryout all reasonable requests of which you are capable of performing.

Ensureeffective departmental communication and information systems through logs,department meetings, and hotel meetings.

OTHERREQUIREMENTS

In addition toperformance of the essential functions, this position may be required toperform a combination of supportive functions, determined by the GM:

Thehotel operates seven days a week, 24 hours a day. Schedules must accommodatefluctuating business demands and associates may be asked to work shifts otherthan those they prefer or normally work.

Carryout all reasonable requests by leadership team.

Complywith department uniform and appearance standards.

This company is an equal opportunity employer.

frnch1

Marriott participates in the Electronic Employment Eligibility Verification Program.

This Employer Participates in E-Verify ENGLISH/SPANISH (PDF)

Right to Work ENGLISH/SPANISH (PDF)

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

If you are an individual with a disability and need assistance completing the online application, please call 301-581-1400. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to

hqaffirmativeaction@marriott.com . "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.

Keywords: Marriott International, Inc., Reno , Franchised Director of Operations, Other , Reno, Nevada

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