Posting Date Sep 03, 2020
Job Number 20051017
Job Category Rooms and Guest Services Operations
Location Renaissance Reno Downtown Hotel, 1 Lake Street, Reno,
Nevada, United States VIEW ON MAP
Brand Renaissance Hotels
Position Type Management
Start Your Journey With Us Thank you for your interest in this
position. It is a job opportunity with one of Marriott
Please apply via email at: firstname.lastname@example.org
Additional Information: This hotel is owned and operated by an
independent franchisee, Urgo Hotels & Resorts. The franchisee
controls all aspects of the hotel’s employment policies and
practices, including the selection and hiring process. If you
accept a position at this hotel you will be employed by a
franchisee and not by Marriott International.
YourPath Begins Here. At Renaissance Hotels inspiration comes
from the unexpected.Embrace spontaneity and discovery and celebrate
connection with the destination.Join a welcoming and motivated team
of Ambassadors who embody the spirit andstyle of the local
neighborhood. Navigate your future at Renaissance Hotels.
Theideal candidate is a highly analytical and skilled leader who
will join ourexecutive management team. You are responsible for
leading the company'sday-to-day business operations (managing the
company budget, ensuringoperational compliance is followed, and
addressing administrative issues).
Thisindividual supervises and oversees all front office,
housekeeping, concierge,valet/bell, and public safety operations
and personnel, ensuring all companyand brand standards are met, and
achieving the highest guest satisfaction andrevenues and guest
OPERATIONS Overseeall front office, housekeeping, guest
relations, and related operations. Ableto perform the department
supervisory duties of each department.
Auditproperty daily, noting positives and opportunities.
Following up with teamsupervisors to access training
Performrequired quarterly and annual QA audits with General
Ensurea viable key control program is in place.
WithGM, ensure compliance with key success factors.
Providea safe working environment in compliance with OSHA.
Responsiblefor implementation and sustainability of hotel
accident prevention programs.
Performsuite inspections and defect list.
Assist/teach the team scheduling (using Scheduling Tool) against
guest andhours/occupied room goals. Ensure staffing levels are
appropriate to exceedguest expectations.
Providea safe working environment in compliance with OSHA.
Responsiblefor hotel accident prevention programs.
Workclosely with hotel maintenance department, to assist with
maintenance and/orbuilding issues.
Dailybalance of hotel inventory plus weekly sales strategy
meeting with Director ofSales and Marketing (DoS&M) , GM, and
FINANCIAL Complywith corporate accounting procedures.
AssistGM in developing hotel budget and capital expenditure
Utilizebudgets to teach team supervisors to understand financial
AssistGM in developing and communicating selling strategies,
utilizing hotelinventory control and forecasting tools.
DriveGuest Satisfaction Scores (GSS) by delivering brand
standards and exceedingguest expectations.
Respondto GSS comments daily.
Bereadily available and approachable for all guests.
Assistteam supervisors in understanding guests’ ever-changing
needs and expectationsand exceeding those expectations.
Takeproactive approaches when dealing with guest concerns.
Follow property specificsecond effort and recovery plan.
Publishall GSS results in a timely fashion, including all GSS
forms. Solicit feedbackfor continuous improvement.
Ensurestaffing levels allow team members to exceed guest
Alwaysextend professionalism and courtesy to guests and
Thoroughlyunderstand the brand service culture. Ensure that all
team members andsupervisors understand and deliver this
Understand,implement, and train team members on quality service
Continueto develop methods that allow the team to collect more
immediate feedback fromthe guest.
Developcross-training opportunities throughout the hotel and
Assistteam supervisors in understanding Associate Opinion Survey
(AOS)/ GSS results,developing game plans to attach need areas.
Completedevelopment plan for team supervisors focusing on
continual learning. Assistthe team supervisors doing in doing the
same for each team member.
Conductone-on-one coaching sessions with team
Provideservice training on a quarterly basis.
Ensureorientations for new team members are thorough and
completed in a timelyfashion.
Knowthe hotel emergency plan, train, and implementation.
Createand nurture a hotel environment that emphasizes
motivation, empowerment,teamwork and a passion for providing
Bereadily available and approachable for all team members.
Assistsupervisors in understanding team members’ ever-changing
needs and expectationsand exceed them.
Takeproactive approaches when dealing with associate
Alwaysextend professionalism and courtesy to team members.
Celebrateand foster decisions that result in successes as well
AssistGM and DoS&M in developing direct sales plan.
Understandinventory, daily selling strategies, and revenue
Ensurethat all front desk associates understand hotel-selling
Networkduring hotel social events to assist sales in uncovering
new business leads.
Staycurrent on local market conditions.
ADMINISTRATIVE Ensureproperty hiring practices comply with all
state and federal regulations.
Interviewand assist in making hiring decisions. With input from
the team supervisorsconduct reviews in a timely fashion.
Assistteam supervisors with constructive coaching and
Maintaincurrent licenses and permits as prescribed by local,
state, and federalagencies.
Schedulemanagement team to include coverage of weekend and
Formulatepersonal development plan with GM.
Carryout all reasonable requests of which you are capable of
Ensureeffective departmental communication and information
systems through logs,department meetings, and hotel meetings.
In addition toperformance of the essential functions, this
position may be required toperform a combination of supportive
functions, determined by the GM:
Thehotel operates seven days a week, 24 hours a day. Schedules
must accommodatefluctuating business demands and associates may be
asked to work shifts otherthan those they prefer or normally
Carryout all reasonable requests by leadership team.
Complywith department uniform and appearance standards.
This company is an equal opportunity employer.
Marriott participates in the Electronic Employment Eligibility
This Employer Participates in E-Verify ENGLISH/SPANISH (PDF)
Right to Work ENGLISH/SPANISH (PDF)
Marriott International is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
If you are an individual with a disability and need assistance
completing the online application, please call 301-581-1400. Please
leave a message and a member of our Human Resources team will
return your call within three business days. Alternatively, an
email may be sent to
email@example.com . "Applicant Accommodation"
should be included in the subject line of the email. Please note
that this phone number and email are only for those individuals who
would like to request an accommodation to apply for a job.