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Quality Lead

Company: Cognizant Technology Solutions Limited
Location: Reno
Posted on: September 12, 2020

Job Description:

Job Description - Quality Lead (00038594491)

Job Description

Quality Lead ( Job Number: 00038594491 )

Description

The following job description in no way states or impliesthat the responsibilities and duties of this position are limited to thoselisted below.

PURPOSE: • Manage the day-to-day activities of teammembers, including scheduling, managing ongoing projects, and conducting qualityprocess activities, reporting, and assessments. This position will be locatedin Reno, NV.

ESSENTIAL FUNCTIONS :

Qualitythought leader tasked with implementing a clear overall quality strategy withscalable processes/tools/systems that allow resource efficient monitoring ofdecision accuracy and surface overall user experience issues fast andeffectively to define appropriate continuous improvement programs

Passionatelytell the story of why Quality matters, build consensus, and inspire others tomove fast on fixing problems

Effectivelymanage and mentor a team responsible for diverse workflows, Quality channels,and global stakeholders

Driveaccountability with team leads and their teams to meet quality performancegoals and ensure program standards are met on a week-over-week basis

Assessand prioritize the top quality issues affecting the teams in your office acrossall decision-making channels

Createsampling methodology for each transaction type across all in scope lines ofbusiness

Partnerwith the training team for coordinated training and QA

Publishperformance scorecards and perform Root Cause Analysis with the delivery teams

Workwith automation teams to identify opportunities to error proof processes

Quantifybusiness cases and drive cross-functional partners to change our systems,processes and policies to achieve better outcomes

Driveinvestigation of highly sensitive issues affecting your office, working withteams and leaders across Leading social media client to understand whathappened and why

AsLeading social media client’s products and communities change and grow, stayconnected with how our support ecosystem is evolving and help head off qualityissues before they begin

Findcreative workarounds for quality issues where our tools are the root cause anda technical solution is not imminent

PowerBI skills are required

SQLexperience is preferred

Experiencein managing quality control/quality analysis organization or leadingcross-functional quality improvement projects and teams

Proventrack record of collaborating with cross-functional groups to produce results

Demonstratedability to perform well in a rapidly changing and extremely global team

Strongpractical experience with Excel (PivotTable, Charts, Statistical functions) isrequired a plus

Excellentcommunication skills

Strongcritical thinking and exceptional problem solving skills

Proventrack record of breaking down complex process and identifying key pain pointsin order to deliver business improvements at the regional or global level

Passionfor our mission of ensuring a world class support experience for our community

Qualitycertification (e.g. Lean Six Sigma, TQM, etc.) is preferred

EDUCATION / WORK EXPERIENCE: Minimum 5 years of experience in a quality analyst or similar role

Minimum 2 years of experience leading quality for service operations

Strongattention to detail and problem solving skills.

Strong(speed and accuracy) documentation and computer skills

Must be legally authorized to work in the UnitedStates without the need for employer sponsorship, now or at any time in thefuture.

Cognizant US Corporation is an Equal Opportunity Employer Minority/Female/Disability/Veteran. If you require accessibility assistance applying for open positions in the US, please send an email with your request to CareersNA2@cognizant.com Job Application Development / Application Maintenance

Keywords: Cognizant Technology Solutions Limited, Reno , Quality Lead, Other , Reno, Nevada

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