The Johnny Rockets Group, Inc General Manager in JR639 - Reno ,
United States As a General Manager, you will be responsible for the
Restaurant’s sales and profitability results through effective
people and performance management.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Achieve restaurant unit financial plan, including P&L and
Model superior Guest service skills for all staff to follow.
Manage the team to ensure that not only is their job performed
properly, but also they are managed in a positive manner that
results in a great guest experience.
Build Guest loyalty to ensure repeat guests.
Drive profitability of the restaurant through positive
management of food and labor.
Ensure all people and profit systems are utilized on a
Handle Guest concerns “right here and now.” Each Guest
transaction must be handled in a way that spreads Johnny Rockets’
reputation in a positive manner.
Ensure the Guest Promise is being followed by every crew member
on every shift.
Evaluate the local market to come up with Local Store
Marketing/Communications plans to support restaurant sales
Maintain a positive and upbeat attitude toward Guests and team
members. This is a service position meaning that you always service
either an internal or external customer.
Manage subordinate supervisors who supervise up to 20 team
members (shift size varies). Responsible for the overall
development and evaluation of team members.
Constantly scout and hire great talent; continuously recognize
and develop this talent.
Onboarding and training of newly hired team members.
Handle all employee relations issues including discipline and
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