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Technical Support Engineer

Company: Coupa Software, Inc.
Location: Reno
Posted on: September 15, 2019

Job Description:

Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a "Great Place to Work" by the Great Place to Work organization. We deliver "Value as a Service" by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers - small, medium and large - have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at www.coupa.com. Read more on the Coupa Blog or follow @Coupa on Twitter.Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We're a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we're building a great company that is laser focused on three core values:1. Ensure Customer Success - Obsessive and unwavering commitment to making customers successful.2. Focus On Results - Relentless focus on delivering results through innovation and a bias for action.3. Strive For Excellence - Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.Requirements:

  • BS degree in Information Technology, Computer Science or equivalent work experience.
  • Proven experience in software technical support, IT support or as a technical engineer.
  • Strong analytical skills and ability to collect, organize, and analyze large amounts of information.
  • Hands-on experience writing MySQL queries (MySQL, etc.).
  • Working knowledge of Python.
  • Good grasp of object oriented programming languages with the ability to write simple scripts (Ruby on Rails preferred)
  • Working knowledge of Unix/Linux systems, utilities, and scripting.
  • Skilled using XML, HTML and other Web technologies
  • Understanding of Web servers, Application servers and Databases in a Cloud based infrastructure.
  • Ability to read database tables and log files, thus enabling effective troubleshooting and fast resolution of customer issues.
  • Experience using CRM applications such as Salesforce, Remedy, etc. for case logging and tracking.Responsibilities:
    • Work with other business units, including Integration Support team, Operations, and Customer Success as required ensuring customer success
    • Business Event Monitoring of customer production environments
    • Manage customer expectations and experience in a way that results in high customers success
    • Creation of knowledge articles in Coupa's knowledge base for customer self-service and case deflectionAt Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today's dynamic businesses. It's our people who make it happen, and we strive to attract and retain the best in every discipline.We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, a 401(k) match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches---And much more!As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.Please be advised, inquiries or resumes from recruiters will not be accepted.

Keywords: Coupa Software, Inc., Reno , Technical Support Engineer, IT / Software / Systems , Reno, Nevada

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