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Field Service Technician

Company: NESCO Resource
Location: Reno
Posted on: October 9, 2018

Job Description:

We have immediate openings for a full time Field Service Technician/Customer Service Engineer. The Field Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers. RESPONSIBILITIES:

  • Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
  • Installing and repairing Servers
  • Troubleshoot and installing in LAN-WAN environments
  • Provide some desk side technical support for hardware and software
  • Perform analysis to effectively identify potential problems to eliminate problems in the future
  • Maintain requisite technical competence to support the hardware and software
  • Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
  • Taking appropriate actions to mitigate or eliminate hardware/software problems
  • Perform applicable preventative maintenance, per OEM specifications Experience and Skills:
    • Minimum of 2 years' experience in an Storage field based or equivalent role
    • Fluent knowledge of English is required
    • Certified to ITIL Foundation level. (Desired)
    • Relevant vendor or industry certifications (Desired)
    • Self-motivated in resolving technical problems, and improving technical knowledge.
    • Structured and logical problem determination skills
    • Certified for HDS Storage Foundations Modular (Desired)
    • Has received HDS or equivalent training to support RISP CE4 products and activities

      Keywords: NESCO Resource, Reno , Field Service Technician, IT / Software / Systems , Reno, Nevada

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