Telecommunications Field Technician
Company: Worldwide TechServices
Location: Reno
Posted on: May 26, 2023
Job Description:
Job Summary
The Telecommunications Field Technician performs tasks related to
the installation and repair of a variety of client products.
Performs basic, moderately complex, and complex troubleshooting
activities for various devices including satellite systems (VSAT),
DSL, Cellular, Cable and other wireless and wireline connectivity
solutions as well as related network equipment and connected media
devices. The position interacts directly with clients and end users
to address technical issues, restore business operations, and
create a positive customer experience.
Responsibilities
- Provide outstanding customer experience through positive
customer interactions for commercial, residential, and government
clients and end users
- Contribute to a positive work environment by collaborating with
all internal and external clients -
- Install and upgrade new client devices
- Diagnose and repair satellite, wireless, and wireline transport
systems including VSAT, DSL, Cellular, Cable, along with associated
network and internet connectivity devices and interconnecting
cables
- Follow all instructions of the client, support organizations
and reference documents relative to the successful delivery of
services
- Respond to client questions in a professional manner
- Work proactively and effectively to meet or exceed established
customer service performance expectations (SLA's)
- Complete real time detailed reporting of all call activity
using company provided tools - as documented in established
policies and guidelines
- Ensure control of assets and inventory through prompt
turnaround of parts and equipment as required by client service
agreements
- Complete all administrative tasks associated with each activity
as documented in established policies
- Report all time, mileage, and expenses, in an accurate, and
timely manner
- Responsible to adhere to all safety practices and polices
- Requires frequent use of ladders to access roof tops, drop
ceilings, cable runs, roof or wall mounted satellite and transport
system antennas
- The standard ladder used by WWTS (Worldwide Tech Services) has
been rated by the American National Standards Institute (ANSI) to
hold a weight of (including tool belt and equipment) of up to
300
- Other duties may be assigned to meet business needs
- Additional requirements may exist if offer of employment is
extended
Requirements
Education and Experience:
- Typically requires technical school certification, military
telecom experience, or equivalent, and 2-5 years of
telecommunications industry relevant experience
- Previous experience working with Field Service and Customer
Service
Qualifications:
- Maintain all required client specific safety certifications as
directed by Management
- Must be part of stand-by rotation in the assigned geography as
directed by manager
- Annual renewal of safety training and certifications as defined
by the client or end user
- Valid Driver's License and reliable transportation with valid
registration and adequate insurance
- Must pass a specific physical agility test at date of hire or
internal transfer and every 3 years thereafter to continue to be
eligible for the Telecommunications Technician duties
- Must meet all internal and external criminal background and
drug screening requirements -on an annual basis or as business
needs require
Skills:
- Ability to communicate with clients clearly and concisely
regarding technical issues
- Ability to work overtime as required
- Ability to drive long distances, and occasional overnight
assignments within other geographies
- Ability to lift and or move various equipment and ladder up to
60 lbs.
Keywords: Worldwide TechServices, Reno , Telecommunications Field Technician, IT / Software / Systems , Reno, Nevada
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