PBX Operator, Swing Shift

Company: Atlantis and Monarch Casinos
Location: Reno
Posted on: May 25, 2023

Job Description:

Job Locations US-NV-RENO

ID 2023-18067

Employment Type Full-Time

Subdivision Hospitality, Hotel

Overview

PBX is the nerve center of the property that all inside and outside calls go through.

We have a very high standard of customer service while following all the company policies and procedures.

Full Time Swing Shift

Responsibilities

• Answering and transferring multiple calls for two properties.
• Running Front Desk and PBX reports.
• Data entry and filing.
• Communicate with other departments clearly and professionally.
• Assist guest with current info/events at the Atlantis and Monarch Casino.
• Take guest request and issues and distribute them to the correct departments.
• Give guest wake-up calls. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk, and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
  
  Qualifications
  
  
  • Must be polite and professional over the phone at all times.
  • Must be reliable in regards to attendance and work performance and team work.
  • Strong attention to detail and able to retain information.
  • Ability to multi-task and work in a fast-paced environment.
  • Experience in HMS, Outlook and HotSOS/Amadeus and is a plus but not required.
  • Ability to maintain a high work performance.
  • Ability to give great guest service.
  • Ability to be proficient when answering/transferring guest and team member calls.
  • Ability to follow all company policies and procedures. Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:
    
    
    • Comprehensive benefits (medical, dental, vision, supplemental coverage)
    • 401K retirement savings plan + discretionary match
      • Education Tuition Reimbursement Program
      • Scholarship Opportunity
      • Paid Vacation
      • Holiday Pay
      • Recreation /Fitness Discounts
      • Weekly Resort Prizes
      • Career Development and Training Workshops
      • FREE daily meal
      • Internal Advancement We can recommend jobs specifically for you! Click here to get started.

Keywords: Atlantis and Monarch Casinos, Reno , PBX Operator, Swing Shift, IT / Software / Systems , Reno, Nevada