Software Engineer ll
Company: HealthEdge
Location: Carson City
Posted on: March 17, 2023
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Job Description:
**Overview****Position Summary** :We are looking for a
Full-Stack Software Engineer II providing front line contact for
our external customers by resolving pre-production and
post-production complex tier II/III issues taking ownership until
resolution. The Software Engineer II plays a key role in supporting
our clients who use Altruista's GuidingCare - platform for
patient-centered care, offering health plans and provider
organizations easy-to-use, next-generation data integration and
workflow management tools**Your Impact** :+ Lead work
cross-functionally with a global support team to ensure the highest
level of support and responsiveness is applied to the company's
nationwide customer base+ Responsible for ensuring Software
Developers confer with users to gather information, analyze
technical assistance requests, and use deep technology skills and
experience to trouble-shoot and resolve technical issues, including
Tier II / III support and problem resolution+ Prioritize and
communicate product defects and enhancements to development teams+
Act as a subject matter expert to other developers with any
technical and procedural challenges+ Responsible for the
implementation of the vision for continuous improvement of support
tools, infrastructure, and processes, with an emphasis on proactive
planning, promoting a customer-focused support culture and
improving the accountability of delivering effective technology
support services+ Build and maintain close relationships with
customers while consistently monitoring feedback and levels of
customer satisfaction+ Collaborate with engineering and product
management to continuously improve the quality of products+ Lead in
calls with India-based development and support teams to oversee
resolution of priority issues (morning or evening as necessary)+
Think creatively and contribute holistically to the system
implementation and development lifecycle+ Be an active member of
the change and problem management teams responsible for increased
call avoidance, improved product use and decreased end-user
downtime+ Effectively communicate and interact with both functional
and technical personnel in solving complex business and technical
problems+ Oversee the design and implementation of improved
technical support processes and operations+ Responsible for the
Trending and Root Cause Analysis on reports and statistical data
from Customer Support Services which is used to identify and
develop strategies for addressing chronic technology support
issues+ Perform other duties as assigned**What You Bring** :+
Bachelor's degree in Engineering, Information Technology or
Computer Science required+ Master's degree in related field
preferred+ Minimum 3 years of related work experience+ Minimum 3
years of experience with technical support/contact center
enterprise support+ Minimum 3 years of experience developing
enterprise applications, preferably for use by large health plans
or health providers+ Experience with relational databases (e.g. SQL
Server 2008, 2012, MySQL)+ Knowledge of multiple front-end
languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery,
ASP.NET, MVC, Web APIs)+ Knowledge of multiple back-end languages
(e.g. C#, Java, Python) and JavaScript frameworks+ Ability to
complete tasks within critical timelines and work well in a
fast-paced, high-energy environment+ Strong understanding of
software development lifecycle, from requirements through delivery+
Familiarity with common stacks+ Strong problem solving and
troubleshooting abilities+ Effective communication skills, both
verbal and written+ Self-motivated and self-directed, with the
ability to multi-task+ Enthusiastic about learning technology and
expanding job knowledge+ Willing to jump in and help to resolve
issues+ Great attention to detail+ Organizational skills+ Problem
Solving+ Fostering Communication+ Delegation+ IT Troubleshooting+
Client Focus+ An understanding of HIPAA regulations
desired_HealthEdge commits to building an environment and culture
that supports the diverse representation of our teams. We aspire to
have an inclusive workplace. We aspire to be a place where all
employees have the opportunity to belong, make an impact and
deliver excellent software and services to our
customers._**Geographic Responsibility:** While this role is based
out of our office located in Reston, VA, you may live anywhere in
the U.S.**Type of Employment:** Full-time, permanent**FLSA
Classification (USA Only):** Exempt**Work Environment:** The
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job:+ The employee is occasionally required to
move around the office. Specific vision abilities required by this
job include close vision, color vision, peripheral vision, depth
perception, and ability to adjust focus.+ Work across multiple time
zones in a hybrid or remote work environment.+ Long periods of time
sitting and/or standing in front of a computer using video
technology.+ May require travel dependent on company needs._The
above statements are intended to describe the general nature and
level of the job being performed by the individual(s) assigned to
this position. They are not intended to be an exhaustive list of
all duties, responsibilities, and skills required. HealthEdge
reserves the right to modify, add, or remove duties and to assign
other duties as necessary. In addition, reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions of this position_ _in compliance with the
Americans with Disabilities Act of 1990._ _Candidates may be
required to go through a pre-employment criminal background
check.__HealthEdge is an equal opportunity employer. We are
committed to workforce diversity and actively encourage all
qualified persons to seek employment with us, including, but not
limited to, racial and ethnic minorities, women, veterans and
persons with disabilities.__\#LI-Remote_**Job Locations**
_US-Remote_**ID** _2022-1421_**Category** _Engineering_**Position
Type** _Full-Time_HealthEdge provides equal employment
opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type without regard
to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state or local laws.
Keywords: HealthEdge, Reno , Software Engineer ll, IT / Software / Systems , Carson City, Nevada
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