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Technical Project Manager (Remote CST/MST)

Company: Proofpoint
Location: Carson City
Posted on: September 22, 2022

Job Description:

It's fun to work in a company where people truly BELIEVE in what they're doing!

_We're committed to bringing passion and customer focus to the business._

The Role

Proofpoint is seeking a proactive, organized and experienced individual with excellent customer service and project administration skills to join the Professional Services team. Your role will include planning and managing small-to-midrange multi-product customer deployments. You will be responsible for setting customer expectations, tracking action items for both Professional Services and customers, facilitating communications, and planning and driving multiple customer projects to successful completion.

Your Day-to-Day

Engage with new and existing enterprise customers in a technical project administration capacity.

Create project implementation materials, such as kick off decks, file transfer locations, project distribution lists, and project plans, as necessary.

Ensure project tracking by customer remains coordinated, consistent and up-to-date. Update and close projects, provide reporting on a timely basis.

Track and manage project dependencies, work progress, and resource allocation.

Serve as a point-of-contact role for customer contact.

Assist with scheduling and coordinating resources to ensure customer projects have no delays in implementation.

Provide 2x monthly status reports to appropriate internal stakeholders, providing progress tracking and next steps.

Ensure plan objectives and milestones are clearly defined.

Manage multiple projects simultaneously and ensure that processes are being followed.

Work collaboratively with other departments, including sales, support, engineering, and product management, to ensure successful completion of customer engagements.

Serve as the customer advocate to Proofpoint departments during the engagement process.

Facilitate customer escalations with internal Proofpoint Professional Services teams.

Collaborate with all members of the Professional Services team as well as other departments in refining and expanding Professional Services best practices and processes, especially in the area of customer deployments.

What you bring to the team

2+ years industry experience in a customer-facing field with an excellent customer service record.

Experience with managing multiple targets or goals in a fast-paced organization.

Broad technical interest or experience of Internet products and technologies.

A deep desire to grow technical, professional and project management skill sets.

Strong organizational skills, including time management, use of Microsoft Office tools, ability to be directive with internal and external customers, and excellent documentation abilities.

Ability to work effectively at many levels within an organization, through director level, and achieve excellent customer satisfaction.


_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_

Keywords: Proofpoint, Reno , Technical Project Manager (Remote CST/MST), IT / Software / Systems , Carson City, Nevada

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