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IT Desktop Support / Jr Systems Administrator

Company: Sonance
Location: Minden
Posted on: August 7, 2022

Job Description:

We are looking for a self-motivated, energetic team member to join our global IT team to provide desktop support and manage limited network support activities at our local facility in Minden, NV. The position will be located at our Minden, NV facility and you will be responsible for providing level 1 & 2 technical assistance and support related to computer systems, hardware, and/or software across all Sonance users.

The individual best suited for this position will be able to work independently and contribute to IT processes, system configurations while providing top level desktop support to end users. You will be integral part of our dynamic IT team contributing to various areas under the direction of IT manager, where your efforts and contributions will make a difference.

Responsibilities: Provide technical support to Sonance employees and partners
Responsible for resolving routine to complex information system issues relating to all technology including: workstations, software applications, printers, network, servers, LAN connectivity, wireless networking
Take action and ownership to solve problems in response to queries and support tickets raised by business users Ask questions to determine nature of problem.
Run diagnostic programs to resolve problems.
Walk customer through problem-solving process.
Respond to queries either in person, email, messaging apps or over the phone

Install, modify, and repair computer hardware and software
Setup and Install computers and peripherals for users
Train computer users
Write training manuals
Run diagnostic programs to resolve problems
Perform other tasks assigned by IT manager
Network and Server Management
Work closely with IT Manager to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), VPN and other systems
Ask questions to determine nature of problem Work closely with IT Manager to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), VPN and other systems
Perform basic Server and Active Directory Administration
Maintain asset database with company IT assets
Update and track Server System Patches on a monthly basis


Proven 4-6 years experience as a help desk or desktop support role or other customer support role
In depth knowledge and experience in installation and troubleshooting of Windows 10, Microsoft Office, Adobe Products and business applications to provide technical support in-person and remote
Provide assistance and support wireless networking, network printers, telecommunication (thin client and device) and other tech products
Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution
Excellent ability to perform diagnosis and problem-solving skills
Working knowledge to be able to support MacOS and iOS devices
Basic knowledge of networking in a multi-site network, Knowledge of Windows Server 2012+, server backup routines and UPS management
Experience with administering Windows Active Directory and O365/Azure platform
Proficiency in English
Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
Customer-oriented and cool-tempered, patient to deal with difficult users
Degree in Computer Science or relevant field is preferred


Keywords: Sonance, Reno , IT Desktop Support / Jr Systems Administrator, IT / Software / Systems , Minden, Nevada

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