Technical Support Analyst
Posted on: November 22, 2021
We are looking for a Client Services Analyst with extensive
skills in deskside, phone & instant messaging support for IT
technical troubleshooting in a Windows based environment and great
customer service skills. This is a long term, 1 year contract
opportunity that is onsite in Minden, NV working a shift M-F either
from 8:00 AM - 5:00 PM, or 7:00 AM - 4:00 PM. IF you have 4 years
of minimum experience in IT Technical Support/Troubleshooting -
Responds to and diagnoses moderately complex problems for
enterprise-managed applications and systems and/or hardware,
software, and network problems.
Interacts with vendors and other functional teams in order to
restore services and correct core problems.
Handles and tracks routine incidents and problems escalated by the
solutions center and provides resolutions.
Configures and deploys hardware in accordance with agreed upon
SLAs. Handles special project as needed.
Provide front line technical assistance to internal Employees for
all IT related issues.
Responsible for assisting users deskside, calls/chats and emails
and documenting work instructions and solutions provided to the
Bachelor's Degree in an IT related field or equivalent
4+ years minimum experience.
Knowledge of business processes and IT industry trends and
Demonstrated technical competence within area of expertise.
Advanced analytical and problem-solving skills.
Excellent communications and customer service skills.
Knowledge of Exchange/Outlook
Active Directory (AD)
Live Communication Server (LCS)
Skilled in the support of Microsoft Office Suite and Operating
Great customer service skills required and the ability to multitask
in a fast paced environment.
RightStone is a strategic partner that works with our clients to
place the highest caliber of talent for a wide range of industries
and skill sets. For over 23 years RightStone has assisted
organizations in attracting, recruiting, and placing qualified
candidates quickly for contract, contract to hire, and direct hire
opportunities. The right candidates are the most critical aspect of
who RightStone is. If you are that candidate, we are interested in
speaking with you!
RightStone is an equal opportunity employer and prohibits unlawful
discrimination based on race, color, creed, gender, religion,
marital status, registered domestic partner status, age, national
origin or ancestry, physical or mental disability, medical
condition, sex, genetic information, sexual orientation, military
and veteran status or any other consideration made unlawful by
federal, state, or local laws.
RightStone is committed to compliance with all applicable laws
providing equal employment opportunities. This commitment applies
to all persons involved in Company operations and prohibits
unlawful discrimination by any employee of the Company, including
supervisors, coworkers, independent contractors and other third
Keywords: RightStone, Reno , Technical Support Analyst, IT / Software / Systems , Minden, Nevada
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