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System Administrator

Company: Petco
Location: Reno
Posted on: February 23, 2021

Job Description:

Scope & Purpose:This position is directly responsible for maintaining availability of key IT systems and equipment within one or more Petco distribution centers. Under limited supervision, the candidate will provide advanced system support to maintain a high level of distribution center systems availability. Supported systems include a wide range of hardware, including complex warehouse controls, servers, workstations and peripherals, as well as both custom applications and commercial off-the-shelf software. Work is completed without regular supervisory guidance, and is mission-critical to resolve all system issues with immediacy. Candidate is responsible for making discretionary technical decisions to resolve issues without supervisory approval, or escalate to manager or other support teams, if necessary. General instruction is provided on some, but not all, tasks to be completed. Essential Job Functions: Through previous background and experience, the candidate must demonstrate, with or without an accommodation, the ability to:

  • Provide routine and non-routine advanced system support for software and hardware issues unique to a distribution center (e.g. Manhattan WMS, pick-to-light, voice picking, sortation controls, and related reporting systems). Troubleshoot and work directly with vendors and various IT teams to resolve issues.
  • Install and maintain system hardware and software, perform minor equipment repairs such as printer configuration, radio-frequency hand held units, pick-to-light, voice picking equipment, etc. Coordinate more extensive repair services with outside vendors after troubleshooting via phone. Arrange for shipment of units as required and maintain adequate systems on-hand to support the need of DC users.
  • Be able to work outside normal working hours. Candidate will also be required to participate in revolving 24-hour on-call support with DC support peers. Ability to work long hours and weekends as dictated by business needs.
  • Independently prioritize and schedule a variety of system support activities. Able to coordinate facility and equipment moves, including cabling, hardware, electrical, etc.
  • Verify data is properly interfacing between systems; troubleshoot and resolve as needed. Modify data in database tables as needed to resolve advanced issues.
  • Ensure adherence to Service Level Agreements regarding application availability. Adhere to established IT department policies and procedures.
  • Work with various IT teams and/or DC management to schedule software and hardware upgrades and/or perform system maintenance, while minimizing the impact to DC operations.
  • Day to day activities include monitoring operations, responding to trouble tickets (i.e. user access requests, system issues, equipment issues), and opening of support tickets with our vendors.
  • Other daily responsibilities include researching inquiries from and educating end-users with regard to functionality of the technology on site while providing excellent customer service to internal and external customers.Other Duties and Responsibilities:
  • Ability to work in fast paced distribution environment.
  • Experience supporting technology solutions for end users, serving as primary support point for all end user issues/questions.
  • Interact professionally and effectively through verbal and written communication with end users, vendors, and the NSC IT department.
  • Will perform other duties and responsibilities as assigned.Experience:
    • Minimum three years work experience with advanced technical systems. At least one year experience in a warehouse environment working with a warehouse management and control systems is strongly preferred.
    • Good understanding of warehousing and distribution center concepts and processes. Strong knowledge of warehouse management processes within a Distribution Center environment using RF, Pick-to-light & voice pick technologies. Experience with Manhattan Associates WMOS a plus.
    • Knowledge of Windows servers, IBM servers running AIX and enterprise databases is also a necessity. Work Environment: Job duties performed in a warehouse and office environment. Significant time spent within the warehouse environment where exposure to heat, cold, dust, dirt, fumes, noise is present. Must be able to climb a ladder or use a scissor lift to reach ceiling mounted technology. Ability to walk and stand while observing for extended periodsJob location is in Reno, NV
      Education:A high school diploma or equivalent (GED) and a 4-year college degree, or the equivalent combination of education and experience. Technical certification by one of the major network operating systems is preferred.

Keywords: Petco, Reno , System Administrator, IT / Software / Systems , Reno, Nevada

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