Information Technology Help Desk Technician

Company: Incendia Partners, Inc.
Location: Reno
Posted on: February 20, 2021

Job Description:

Purpose Of PositionThis position is the primary contact responsible for installing, maintaining and troubleshooting all computers, Thin Clients, printers, and software supported by the IT Division. The candidate must be very familiar with operating systems, networking, DNS, Internet, email configurations and telecomm systems. This position is an integral part of the deployment of workstations, thin clients and associated peripherals in the network and requires knowledge and understanding of security policies and procedures for Microsoft Active Directory. Candidates must possess outstanding communication and interpersonal skills, and have the ability to work within a team environment. Excellent listening and analytical skills are essential, along with the ability to remain calm under pressure while working in a focused manner. This is a non-exempt, professional-technical position.Job Responsibilities & Duties* Troubleshoot, repair, maintain, install, and perform testing activities on various computer equipment, peripherals, data communication, and computer network systems.* Assemble, install, configure and test computer equipment or units of local area networks requiring use of standard interface protocols.* Complete work orders such as installing equipment, connecting and moving devices or creating components of autonomous networks, installing disk drives, correcting definitions on data switches, protocol converters, etc.* Confer with manufacturer's representatives, faculty, and staff in determining equipment;* Consult and assist manufacturer's representatives in the installation of new computer equipment; exercise total responsibility for routine installation or modification projects; assist other technicians or the director in repairing, installing and testing complex pieces of equipment or local area networks.* Use computer-aided diagnostics and digital logic devices as needed to locate malfunctions. Calibrate test equipment for proper operation.* Develop and maintain software and hardware inventory and tracking systems; develop inventory lists and order, stock, and store electronic components* Prepare and submit vendor warranty claims, parts, and documentation associated with warranty repairs (with authorization from vendors).* Install cable for the company computers and phone system. Perform moves, adds, deletes and other changes for phone users. Set up calling features such as Automatic Call Distribution (ACD) groups, pick groups, call processing, and voice mail. Provide phone support and training to new users and solve miscellaneous phone problems.* Install hubs and switches on the network; install copper from the IDFs to users' workstation areas; maintain fiber networks and troubleshoot problems.* Configure and set up servers to work with various programs; install software including, but not limited to, MS Operating systems (XP/Win7), Office Suite, Adobe Products, and Symantec AV Suite.* Ensure server backups and networked user backups are performed on a regular basis.* Provide support to users relating to both hardware and software problems on their personal computers.* Perform preventive maintenance for computer, data communication, and/or peripheral equipment; test and adjust to appropriate standards.* Fabricate cables for use in interfacing peripherals with computers, other peripherals, and networks.* Maintain computer network documentation; update computer maintenance manuals.* Attend network and telecommunications seminars offered by the vendors, and other providers on new technologies.* Regular and satisfactory attendance and punctuality.* Perform related duties as assigned.Qualifications* 2+ years of experience in IT hardware troubleshooting, repairing, maintaining, installing, and performing test activities on various computer equipment, peripherals, data communication, and computer network systems.* Previous experience running cables above ceilings and below decks.* Minimum 3 years of experience in a warehouse environment* Able to operate a scissor lift up to heights of 35 feet & comfortable climbing on ladders.* Able to lift up to 50lbs* Excellent written & verbal communication skills* A+ CertificationAvailability to work overtime (extended hours: 10 - 15 hours of overtime)#ZR

Keywords: Incendia Partners, Inc., Reno , Information Technology Help Desk Technician, IT / Software / Systems , Reno, Nevada