Concierge Luxury Residences $21/hr + $5,000 Retention Bonus
Company: Marriott International
Location: Truckee
Posted on: June 25, 2022
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Job Description:
Posting Date Apr 18, 2022
Job Number 22061642
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands
Court, Truckee, California, United States
Brand The Ritz-Carlton
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
At more than 100 award-winning properties worldwide, The
Ritz-Carlton Ladies and Gentlemen create experiences so exceptional
that long after a guest stays with us, the experience stays with
them. As the premier worldwide provider of luxury experiences, we
set the standard for rare and special luxury service the world
over. We invite you to explore The Ritz-Carlton.
JOB SUMMARY - Assist members and guests with the pre-arrival
process, arrival/check-in, member activities/experiences, problem
resolution and member departure/check-out. Conduct pre-calls to
arriving members, make pre-arrival arrangements, grocery orders,
amenity orders, and handle any other member arrival requests.
Review and log preferences/traces in computer system. Contact
members for pre-departure calls. Handle Front Office duties,
including check-in/check-out, prepare arrival packets and departure
folios, perform audit checklists, prepare and distribute welcome
packages, process billing and perform administrative duties.
Respond to requests for visitor information, special arrangements,
activities or services (e.g., transportation, reservations, dry
cleaning) by making arrangements or identifying appropriate
providers. Respond to special requests from members/guests with
unique needs and follow up to promote satisfaction. Gather,
summarize, and provide information about the property and the
surrounding area amenities, including special events and
activities. Answer, record, and process all calls, messages,
requests, questions, or concerns. Contact appropriate individual or
department (e.g., Engineer, Bellperson, Housekeeping) as necessary
to resolve call, request, or problem. Understand and assist with
reservation services. Assist with Bell/valet services for owners
when requesting their vehicles. Perform Lobby Ambassador tasks.
Review shift logs/daily memo books and document pertinent
information in computer system and logbooks. - Report any
incidents, accidents, injuries, and unsafe work conditions to
manager; and complete safety training and certifications. Follow
all company policies and procedures, ensure uniform and personal
appearances are clean and professional, maintain confidentiality of
proprietary information, and protect company assets. Welcome and
acknowledge all members and guests according to company standards,
anticipate and address service needs, assist individuals with
disabilities, and thank others with genuine appreciation. Speak
with others using clear and professional language, prepare and
review written documents accurately and completely, and answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others, support team to reach
common goals, and listen and respond appropriately to the concerns
of other employees. Comply with quality assurance expectations and
standards. Stand, sit, or walk for an extended period of time or
for an entire work shift. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested. - -
Marriott International is an equal opportunity employer. -We
believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. -We are committed to non-discrimination on
-any -protected -basis, such as disability and veteran status, or
any other basis covered under applicable law.
Rooms & Guest Services OperationsRequired
Keywords: Marriott International, Reno , Concierge Luxury Residences $21/hr + $5,000 Retention Bonus, Human Resources , Truckee, Nevada
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