Supervisor-Reservations - The Ritz-Carlton, Lake Tahoe - (19090427)
Company: Marriott International, Inc.
Posted on: September 13, 2019
Supervisor-Reservations At more than 80 award-winning properties
worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences
so exceptional that long after a guest stays with us, the
experience stays with them. As the premier worldwide provider of
luxury experiences, we set the standard for rare and special luxury
service the world over. We invite you to explore The Ritz-Carlton.
The Ritz-Carlton, Lake Tahoe, located at 13031 Ritz-Carlton
Highlands Court , Truckee, California, 96161 currently has the
following opportunity: Supervisor-Reservations(19090427) : Oversee
accuracy of room blocks, reservations, and group market codes.
Communicate company values and/or culture to new employees. Review
and implement new Reservations procedures. Process all reservation
requests, changes, and cancellations received by phone, fax, or
mail. Identify guest reservation needs and determine appropriate
room type. Verify availability of room type and rate. Explain
guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests. Answer questions about
property facilities/services and room accommodations. Follow sales
techniques to maximize revenue. Input and access data in
reservation system. Respond to any challenges found for
accommodating rooming requests. Set-up proper billing accounts
according to Accounting policies. Troubleshoot, resolve, and
document guest issues and concerns or escalate/refer to appropriate
individual. Assist management in training, scheduling, counseling,
and motivating and coaching employees; serve as a role model and
first point of contact of the Guarantee of Fair Treatment/Open Door
Policy process. Follow all company policies and procedures; ensure
uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests'' service needs;
thank guests with genuine appreciation. Speak with others using
clear and professional language; prepare and review written
documents accurately and completely; answer telephones using
appropriate etiquette. Develop and maintain positive working
relationships with others. Comply with quality assurance
expectations and standards. Read and visually verify information in
a variety of formats. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. We invite you to learn more about this position and
Connect with us on social media to keep up to date on The
Ritz-Carlton news, learn more about our culture, and engage with
the Careers team on Facebook.
http://www.linkedin.com/company/ritz-carlton Join The Ritz-Carlton
Ladies and Gentlemen. The Art and Soul of Hospitality. Additional
Location - South Lake Tahoe, California; Truckee, California;
Carson City, Nevada; Reno, Nevada The Ritz-Carlton is an equal
opportunity employer committed to hiring a diverse workforce and
sustaining an inclusive culture. The Ritz-Carlton does not
discriminate on the basis of disability, veteran status or any
other basis protected under federal, state or local laws.
Keywords: Marriott International, Inc., Reno , Supervisor-Reservations - The Ritz-Carlton, Lake Tahoe - (19090427), Hospitality & Tourism , Reno, Nevada
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