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Security Shift Supervisor- Mall

Company: Allied Universal
Location: Reno
Posted on: January 14, 2019

Job Description:

Allied Universal Services is currently searching for a Professional Security Shift Supervisor.

The Shift Security Supervisor will supervise and coordinate the delivery of quality services on a specific shift at an assigned

customer. Act as a liaison between site supervisor, Account Manager/Field Operations Manager and professional security

officers. Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment

range.

Supervisory Responsibilities


  • Communicates staffing needs on shift to Account Manager or Operations Manager
  • Assures that officers receive appropriate training, developing them in both technical and professional skills; also may

    include assisting manager in performance management (coaching, counseling, disciplining, performance evaluations,

    recognition, etc.)
  • Assures that employee grievances are heard with help from appropriate district or region HR support employees and Account

    or Operations Manager
  • Administers JSAs and safety programs outlining site-specific hazards for professional security officers on assigned

    shift including vehicle / driving safety as appropriate to Corporate procedures
  • Enforces Allied Universals policies as outlined in the handbooks and executive memos
  • Assists with the communication of policies, company announcements and job openings
  • Provides the basis of a great place to work by treating staff with respect

    Enforcement of Contract Standards

    • Helps Account or Operations Manager identify, meet and exceed the needs of the customer
    • Meets all contractual scheduled hours with a minimum of unbilled overtime
    • Assists in the coordination and/or conduct site-specific OJT, client specific training and annual refresher training

      for security personnel
    • Reconciles security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager

      and coordinate preliminary investigations
    • Assists Account or Operations Manager manage uniforms, equipment, supplies and vehicles utilized at the account, maintaining

      appropriate inventories and maintenance checklists

      Physical and Mental Functions:

      • Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)
      • Climb stairs, ramps, or ladders occasionally during shift
      • Occasionally bend/twist at waist/knees/neck to perform various duties
      • Occasionally lift or carry up to 40 pounds
      • Run as needed
      • Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports,

        and other administrative tasks
      • Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers,

        view security monitors; includes hand/eye coordination
      • Work in various environments including adverse outdoor conditions such as cold, rain or heat;
      • Constant mental alertness and attention to detail required while setting priorities and following up on assignments

        Qualifications/Requirements:

        Qualified applicants for the Shift Supervisor position will meet the minimum requirements, as described

        below:

        • High school diploma or equivalent required
        • At least 18 years of age
        • Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of

          personnel and the general public in a professional and effective manner; must be able to use initiative and independent

          judgment within established guidelines
        • Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills
        • Must be able to read and understand all operating procedures and instructions
        • Must be able to obtain a valid Guard License as required in the state for which you are applying
        • As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment

          drug/alcohol test, may be required to pass Drivers Record check
        • As a condition of continued employment, employee must maintain current active status of all required License at all times,

          and must carry the license at all times while on duty
        • Must display exceptional customer service and communication skills
        • Remain flexible to ever changing environments; adapt well to different situations
        • Intermediate computer skills to utilize innovative, wireless technology at client specific sites
        • Ability to maintain satisfactory attendance and punctuality standard;
        • Neat and professional appearance
        • Ability to provide quality customer service
        • Ability to handle both common and crisis situations at the client site, calmly and efficiently
        • Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required)

          in communicating with public/co-workers, giving and receiving instructions, using phones
        • Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

          EOE/Minorities/Females/Vet/Disability

          Allied Universal is an Equal Opportunity Employer committed to hiring a diverse workforce. Allied Universal will provide qualified individuals with reasonable accommodations pursuant to the Americans with Disabilities Act and/or any other applicable state or local laws. We are committed to hiring veterans and reservists. Since 2013, we have hired over 25,000 heroes.

          Keywords: Allied Universal, Reno , Security Shift Supervisor- Mall, Hospitality & Tourism , Reno, Nevada

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