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Customer Service Rep (Call Center)

Company: Teleperformance
Location: Reno
Posted on: September 20, 2018

Job Description:

Job SummaryWe encourage you to come in and experience what we have to offer. Invite your friends and family!NEW increased pay structure, earn up to $13/hr your first year plus up to an additional $1.50/hr in bonus incentives.Open interviews, skills testing and resume reviews will all be taking place.Teleperformance is located at 2863 Northtowne Lane Ste 400 (Next to WinCo)About the CompanyTeleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 135,000 computerized workstations, with more than 182,000 employees across 230 contact centers in 62 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.Duties/Responsibilities Ability to listen effectively Responsible for all member inquiries Ability to empathize with the member Ability to analyze member issues Knowledge of banking regulations and guidelines associated with banking products Responds to servicing inquiries Provide excellent customer service Critical thinking, proactive attitude, strong communication skills displaying empathy and caring Must be extremely detail-oriented Be extremely articulate and professional Experienced with standard business applications including MS Office Participates in additional training courses when needed Performs other related duties and assignments as requiredQualifications: Type 25 wpm 6 months of Customer Service Required Ability to use desktop computer system and hardware. e.g. mouse, keyboard, dual monitors. Ability to use Windows operating systems and navigate between various windows. Logical problem solving skills Proven oral/written communication skills Availability to work various shifts Demonstrate a high sense of urgency Must have a keen sense of attention to detail, taking the initiative. Must be able to pass a Federal Background Check and Drug testingTeleperformance is an Equal Opportunity Employer Associated topics: answer, client, customer care associate, customer care representative, internship, product support, rep, representante de servicio al cliente, service agent, technical assistant

Keywords: Teleperformance, Reno , Customer Service Rep (Call Center), Hospitality & Tourism , Reno, Nevada

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