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Customer service Desk lead

Company: Diverse Lynx
Location: Reno
Posted on: November 24, 2022

Job Description:

Customer service Desk lead - Reno, NV

Technical Skills
7+ years of experience in finance & accounts related scope

Minimum of 2 years in team handling

Coordinate the assigned day-to-day operation while maintain high levels of functional expertise with respect to Customers processes.

Manage optimal utilization of the Team (work allocation, controlling leaves, holiday planning)

Prepare MIS reports and dashboards

Identifying the process gaps and providing solutions

Managing cross functional training within the team.

Proactively escalate potential delivery issues to Customer Lead

Foster and maintain good business relationship with the Customer

Provides on time operational report for regular client / Internal reviews

Closely work with other locations with the same relationship / account and drive process improvements / training and ensure standardization of scope

Host regular Team meeting and individual one to one and feedback sessions

Consciously coach, plan and manage the aspirations of the associates

Communicate on daily basis and motivate the team ensuring retention management (included individually initiated engagement activities on periodic bases such as team buildings, team lunches etc)

Identify critical resources and create succession plan

Perform spot-check QA activity on the assigned Team Members output delivered

Ensure that all incoming task are completed appropriately according to internal and external Service Level Agreements and Schedules

Reno, Nevada

7 Years

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Keywords: Diverse Lynx, Reno , Customer service Desk lead, Hospitality & Tourism , Reno, Nevada

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