Customer service Desk lead

Company: Diverse Lynx
Location: Reno
Posted on: November 24, 2022

Job Description:

Role
Customer service Desk lead - Reno, NV


Technical Skills
7+ years of experience in finance & accounts related scope


Minimum of 2 years in team handling


Coordinate the assigned day-to-day operation while maintain high levels of functional expertise with respect to Customers processes.


Manage optimal utilization of the Team (work allocation, controlling leaves, holiday planning)


Prepare MIS reports and dashboards


Identifying the process gaps and providing solutions


Managing cross functional training within the team.


Proactively escalate potential delivery issues to Customer Lead


Foster and maintain good business relationship with the Customer


Provides on time operational report for regular client / Internal reviews


Responsibility
Closely work with other locations with the same relationship / account and drive process improvements / training and ensure standardization of scope


Host regular Team meeting and individual one to one and feedback sessions


Consciously coach, plan and manage the aspirations of the associates


Communicate on daily basis and motivate the team ensuring retention management (included individually initiated engagement activities on periodic bases such as team buildings, team lunches etc)


Identify critical resources and create succession plan


Perform spot-check QA activity on the assigned Team Members output delivered


Ensure that all incoming task are completed appropriately according to internal and external Service Level Agreements and Schedules


Experience
Reno, Nevada


Location
7 Years









Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Keywords: Diverse Lynx, Reno , Customer service Desk lead, Hospitality & Tourism , Reno, Nevada