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Platinum Club Concierge - Full & Part Time - Winter Seasonal - Northstar, Ca

Company: Vail Resorts
Location: Truckee
Posted on: January 15, 2022

Job Description:

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19 .Responsibilities: Provide above and beyond Guest Service while maintaining attention to detail in a fast-passed, vibrant environment. Selling/up selling all Ski School Lessons from pre-bookings to in-person, walk-up guests Handing out of pre-formed reservations for daily guests Process sales in Resort Point of Sale system; provide other tracking in various computer software systems. Gathering and inputting of all customer information in our computer system Collecting and checking release of liabilities for each guest within the Ski & Ride School Compiling of all passes/tickets/lesson report cards, with explanation of each, to the guests Directing guest in their next steps in the Ski & Ride School process (rentals, lockers, retail stores, lesson meeting areas etc.) Direct guest around the resort and answer guest questions on all resort activities. Communicate clearly and precisely, helping guests to understand all directions. Processing reservation packets for the next day, from advanced bookings. Organizing each guest's packet to include release forms, lift tickets, lesson tickets, rental voucher, and report cards. SRS Sales Agents are required to arrive to work on time, at various mountain locations. Requirements: Positive, proactive work ethic and a desire to sell/up sell Ski and Ride School Products. Ability to work on a team and maintain a positive attitude. Ability to speak, read, and communicate in English. Must have a firm grasp of computer data entry/sales Must enjoy working directly with guests for a majority of the day. Ability to learn and retain a large product inventory. Ability to learn new computer software systems. Must be able to arrive to various location around the resort on time, regardless of weather conditions Intermediate knowledge of Microsoft Office software systems. Be able to work quickly and efficiently on a task oriented job for a portion of the day High School Diploma or GED- required. Must be 18 years or older. Benefits include: Free Ski passes for employees and dependents Discount lift tickets for friends and family Free ski lessons Discounted lodging, food, gear and mountain shuttles Discounted bike haul & golf Medical, Dental, and Vision plans (full-time positions) 401(k) Retirement Plan Excellent training and professional development With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it's easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the "Top 25 Ski Towns in the World." www.vailresortscareers.comVail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 348415

Keywords: Vail Resorts, Reno , Platinum Club Concierge - Full & Part Time - Winter Seasonal - Northstar, Ca, Hospitality & Tourism , Truckee, Nevada

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