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Dining Reservation Specialist

Company: Monarch Casino & Resort, Inc.
Location: Reno
Posted on: January 15, 2022

Job Description:

The Reservation Sales Agents assist guest on booking dinner reservations for all Food & Beverage over the phone or through email. They describe the ambiance, dress code, and culinary selections. To be successful, agents must have a clear speaking voice and demonstrate strong interpersonal, analytical and organization skills.Expert communicator that is able to listen effectively and communicate in a clear, friendly and professional manner.Provide superior service via phones, e-mails and faxes as a receiver and caller.Ability to incorporate active listening skills and questioning techniques that support effective telephone communication.Utilize an effective approach to handle special telephone tasks such as call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.Effectively deal with job stress, angry callers, and upset guests.Understand the impact of attitude when speaking with guests.Ability to build a positive rapport with all manner of guests over the phone to create a pleasant experience for the guests and draw them back to our resort for future visits.Apply proper telephone etiquette to satisfy various guest situations.Assist with questions regarding the Company and Special Events.Assist with filing when needed.Display time flexibility towards shifts as per work floor requirements and holidays.Excellent computer skills and data entry.Knowledge of Forbes Standards.Ability to upsell menu items.Maximize the seating capacity without disrupting restaurant flow.Adhere to all company policies and procedures.Any other job duties as assigned.Excellent communication skills, both written and verbal.Proficient in relevant computer applications (Office, Word, Excel)Ability to type a minimum of 35 words per minute.Ability to create dinner menus. Flexible schedule.Excellent organizational skills.Filing technique.Knowledge of Forbes techniques. Knowledge of call center telephony and technologyExperience within call center or customer service environment preferredAtlantis Casino Resort Spa fosters a team working environment, family/work life balance and an environment that is focused on team member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:Benefits (Medical /Dental/Vision/Disability & more)Education Tuition Reimbursement ProgramPaid VacationHoliday Pay401K with Company MatchRecreation /Fitness DiscountsDiscounted RTC Bus PassesWeekly Resort PrizesCareer Development and Training WorkshopsFREE daily mealInternal Advancement

Keywords: Monarch Casino & Resort, Inc., Reno , Dining Reservation Specialist, Hospitality & Tourism , Reno, Nevada

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