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Rental Associate - Winter Seasonal

Company: Heavenly Mountain Resort
Location: South Lake Tahoe
Posted on: January 13, 2022

Job Description:

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak.As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19SUMMARY OF JOB:The Rental Sales Associate is responsible for providing world class guest service while ensuring work productivity as well as being self motivated when working alone. They must keep an efficient flow of rental check-out through the point of sale, efficient selection/set-up of rental equipment, accurately complete all refunds/exchanges, maintain a tremendous level of organization, cleanliness and receive and restock retail products.

  • Enthusiastically engage with every guest to ensure that they feel: happy, relaxed, safe and excited
  • Keep busy during slow paced times and high energy when in a fast environment
  • Accurate and efficient cash handling and processing of all retail and rental sales
  • Efficiently and accurately fit/adjust skis, boots, boards and bindings for rental check-out and return
    • Complete sales transactions by accurately and efficiently ringing up customer sales
    • Responsible for following all company standards in regards to paperwork, cash management and loss prevention standards
    • Ensure an enthusiastic and professional level of customer service at all times
    • Maintain a neat and organized work area by placing hangers. sensors, returned items, and paperwork in appropriate and designed locations
    • Assist with in-store merchandise shipping and receiving
    • Answer store phones courteously and professionally
    • Call for additional assistance if a line develops to ensure proper guest satisfaction
    • Assist in on boarding and training of new employees in POS, product knowledge, guest service, and sales
    • Assist Store Manager in communicating company values and goals to the employees Assist Managers in the training of new sales associates for assigned department
    • Follow all company standards in regards to paperwork, cash management and loss prevention
    • Provide an enthusiastic and professional level of customer service at all times
    • Assist in maintaining and administering operational expectations by following company policies and guidelines
    • Maintain and model high retail, merchandising and cleanliness standards as set forth by the Store and Regional Manager
      • Training and certification provided free of charge for ski and snowboard equipment
      • Free Employee Ski Pass provided (valid at any of Vail Resort properties worldwide) and Dramatically Discounted or Free pass for Dependents
      • Friends and Family Winter Lift Ticket Coupons
      • Bonus pay for Split Shifts
      • $1 Demo Rental for Retail/Rental Employees
      • Free Tunes on personal equipment for Retail/Rental Employees
      • ProDeals up to 60% off
      • Free Employee Ski and Ride School Lessons
      • $5 on mountain meals at multiple lodges
      • Centrally located in South Lake Tahoe off of 50 accessible by public transportation
      • Limited Employee Housing Available
      • Opportunity for advancement
        • Be able to kneel and stand repeatedly as well as be able to be on your feet all day
        • Be able to lift up to 50 pounds
        • Guest Service oriented
        • Consistently positive attitude
        • Retail/restaurant/hospitality experience (preferred)
          • Full-time: 35 hours a week on average for the Season
          • Part-time: minimum of 3 shifts a week, 15-20 hours a week on average for the Season
          • Must work be available to work all holidays
            If you want to work for a different kind of ski resort, you've found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous apr--s ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. www.vailresortscareers.comVail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 388007

Keywords: Heavenly Mountain Resort, Reno , Rental Associate - Winter Seasonal, Hospitality & Tourism , South Lake Tahoe, Nevada

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