Junior Customer Service Representative
Posted on: January 13, 2022
Job Title Junior Customer Service Representative
Location Reno, NV
Onsite, Full Time, Temp to Hire
Job Summary of the Junior Customer Service Representative
The Customer Service Representative is responsible for handling
inquiries via phone and e-mail, processing orders accurately,
promptly and efficiently, as well as resolving issues; all by
following defined procedures, using analytical and critical
thinking skills as well as exercising some independent
Responsibilities of the Junior Customer Service Representative
Position is 50% phone calls, and 50% entering orders
Handles inquiries received by phone and e-mail, Fax, EDI: including
but not limited to quotes, order status, ETAs, claim status, repair
status, return requests, billing/shipping errors, etc.
Verifying customer account number, pricing, ship from location,
product availability, taking credit card payments, etc.
UpsellingPromotional offers to customers during quoting/ordering
Initiates and issues return goods authorizations.
This position requires the ability to execute data entry of sales
orders,check requests, AR adjustments, return credits, sales
adjustments, debits/ credits from customers both internal and
external as assigned.
Requirements of the Junior Customer Service Representative
Must have a keen eye for detail, a commitment to accuracy and
possess exceptional organizational skills.
The ability to work in high-pressure situations, multi-task and
Strong computer skills, including the ability to master new systems
and to enter data quickly and accurately.
Excellent verbal and written communication skills and the ability
to interact professionally with a diverse group of executives,
managers, supervisors, sales reps, and customer service reps.
Bilingual (English & Spanish a PLUS)
Updated resume is required for consideration.
Backgroundcheckrequired prior to start date. Only Local candidates
will be considered - Position does not offer relocation or visa
Keywords: Integr8staff, Reno , Junior Customer Service Representative, Hospitality & Tourism , Reno, Nevada
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