Lead Bell Valet @ Lake Tahoe Vacation Resort
Company: Diamond Resorts
Location: South Lake Tahoe
Posted on: November 22, 2021
Under general direction, the Lead Bell Valet oversees the
Bell/Valet team members and performs their daily responsibilities
and assists where necessary to ensure optimum service by greeting
and assisting all arriving members, owners, and guests.
ESSENTIAL JOB FUNCTIONS
Responsible for overseeing the delivery and pick-up of all luggage,
amenities, mail and other items to team members, members, owners,
Supervise and train Bell/Valet team members.
Ensure security of room access, resort facilities and property.
Assist Bell/Valet team members with parking and retrieval of guest
Assist the Front Desk with guest room tours.
Direct performance of team members and follow up with corrective
action where needed.
Enforce resort standards, polices, and procedures.
Greet and assist all arriving members, owners, and guests to the
resort with their luggage, groceries, and other personal items.
Provide information and/or directions regarding resort facilities
Responsible for the delivery, pick-up and storage of all luggage,
amenities, packages, mail, etc.
Assists member, owners, guests, and handicapped persons by
utilizing electric/golf carts to transport them and their luggage,
grocery and personal items to and from the lobby, suites, and other
facilities during inclement weather, or upon request.
Maintain the porte-cochere, lobby, bell desk, and surrounding areas
in a safe, clean, and presentable condition to ensure safety and
owner/guest satisfaction at all times.
Maintain all Bell/Valet department handcarts and other equipment in
a safe and properly working
Completes all required Company trainings and compliance courses as
Adheres to Company standards and maintains compliance with all
policies and procedures.
Performs other related duties as assigned.
High School Diploma or equivalent.
A minimum of six (6) months of experience in the field
A minimum of six (6) months of supervisory experience required.
A minimum of three (3) years driving experience.
This position provides immediate supervision to direct reports.
Oversee and controls the work performance of others in a close
working relationship, often in the same room or close proximity. A
portion of the time may be spent performing individual tasks
similar to those performed by direct reports. May participate in
the interview, selection and training processes as assigned. May be
responsible for assigning work to direct reports, reviewing results
in accordance to policies and procedures, and providing
recommendations to management.
LICENSE & CERTIFICATIONS
Driver's License (non-commercial) - must be state-specific.
SKILLS & ABILITIES
This position requires the capability to understand and follow both
oral and written directions as well as knowledge and usage of
correct business English and office practices. Must be able to
communicate effectively with others, analyze and resolve problems,
maintain effective working relationships, and interact successfully
with internal and external customers.
Specific skills and abilities include, but are not limited to the
Computer proficiency in Microsoft Word, Excel and Outlook.
Ability to interpret and create policies, procedures and
Excellent customer service skills.
Proficient in time management; the ability to organize and manage
Ability to take initiative and effectively adapt to changes.
Recognizes an emergency situation and takes appropriate action.
Able to establish and maintain a cooperative working relation.
Ability to interpret and create spreadsheets.
Able to use sound judgment; work independently, with minimal
Strong analytical and problem solving skills.
Able to perform a variety of duties, often changing from one task
to another of a different nature, with impending deadlines and/or
Competent in public speaking.
Performs well with frequent interruptions and/or distractions.
Please note that Hilton Grand Vacations (HGV) acquired Diamond
Resorts International (DRI) as of August 02, 2021. If you apply to
work at a Diamond Resorts company you will be an applicant of a
subsidiary of HGV. A transition to HGV will occur as we integrate
technology, systems and branding but it will take time until our
separate operating systems, employment policies and benefits are
fully integrated. As a result, for a period of time, employees will
receive correspondence and messaging from Diamond Resorts as well
as from HGV and related entities.
Keywords: Diamond Resorts, Reno , Lead Bell Valet @ Lake Tahoe Vacation Resort, Hospitality & Tourism , South Lake Tahoe, Nevada
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