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Reservation Agent

Company: My Ride To Work
Location: Reno
Posted on: November 19, 2021

Job Description:


My Ride to Work is seeking a motivated, detail-oriented individual to join our fast growing transportation company as a reservations agent. As part of our team, you answer phones and emails, assisting customers in booking transportation reservations. You accurately record customer information and advise customers on travel times along with pick up and drop off locations. You help customers in altering or cancelling reservations as necessary. Our ideal candidate has excellent phone and email skills, strong communications and customer service skill and a keen attention to detail.
Essential Duties and Responsibilities:

Answer phones and assist customers in making, altering or canceling reservations

Accurately record customer information and take payment upon successful completion of booking reservation

Respond to emails with reservation information and confirmations

Advise customers regarding travel times to and from destinations

Answer customer questions regarding pick up and drop off locations

Oversee all communications within specifically assigned routes

Other duties as assigned
Experience/Qualifications:
Previous reservation experience preferred

Excellent phone etiquette and verbal communication skills

Strong computer and email communication skills

Ability to multitask

Fast learner and self starter

Attention to detail and the ability to resolve customer concerns

Strong organizational ability

Ability to remain professional under pressure


About My Ride to Work
My Ride to Work is a complete transportation solution provider leveraging workforce management strategies, technology and data analytics. We have over 20 years in the outsourcing industry where flexibility and reliability are equally important. Our management teams, ground crew and professional drivers have a deep understanding of and experience in the transportation industry. We partner with companies to understand their objectives and create ridership and route programs that support specific workforce needs with an emphasis on safety, rider experience and comfort.
My Ride to Work is an equal opportunity employer. No employee or applicant will be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, disability, veteran status or any other status protected by law.
We are an E-Verify Employer.

Keywords: My Ride To Work, Reno , Reservation Agent, Hospitality & Tourism , Reno, Nevada

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