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Housekeeping Supervisor

Company: Welk Resorts Truckee
Location: Truckee
Posted on: November 18, 2021

Job Description:

Essential Duties and Responsibilities (other duties may be assigned):

Resort Wide:

-Consistently follow the I-Serve standards at all times.
-Follow all company and department policies and procedures.
-Attend safety meetings, keep the workplace in safe condition, and work in a safe manner.
-Adhere to attendance policy and report to workstation at scheduled start time.
-Propose ideas or find ways to improve services, systems, and/or procedures.
Managers and Supervisors:

-Consistently develop, implement, and lead departmental service standards.
-Maintain and model an outstanding personal appearance at all times, always in compliance with Welk Resorts handbook policies.
-Motivate Team Members by maintaining a positive attitude and exemplifying the vision and mission of Welk Resorts.

-Provide direction, coordination, and evaluation of Housekeeping associates.
-Ensure coverage of daily housekeeping operations for the resort.
-Ensure adequate inventory levels of supplies for the Housekeeping team.
-Oversee stocking of supplies.
-Conduct daily/weekly departmental meetings.
-Be accountable for the operations of the Housekeeping department to achieve the highest level of cleanliness and appearance to keep guest satisfaction and experience ratings at goal or better.
-Perform inspections of guest rooms to ensure all standards are met or exceeded.
-Perform inspections of public areas across the resort to ensure all standards are met or exceeded.
-Assist with staff payroll.
-Ensure all associates follow all safety policies.
-Maintain close professional relationships with all departments on property.
-Being the initial point of contact for guest issues and reporting maintenance issues immediately to assure guest satisfaction.
-Inform staff appropriately for all group events and guests special requests.
-Training of new associates.
-Assist Team Members when necessary.
-All other duties as assigned by the Director of Housekeeping.
Supervisory Responsibilities:

Carry out supervisory responsibilities in accordance with Welk Resort's policies and applicable laws. Responsibilities may include interviewing, training, planning, delegating, appraising performance, rewarding, disciplining, addressing and resolving guest complaints.

Education and/or Experience:

Six months to one year of related experience and/or training.

Language Skills:

Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, guests, vendors or Team Members of the organization. Must be able to speak, understand, read and write English.

Physical Demands:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the Team Member is regularly required to stand; use hands to finger, handle or feel; and talk and hear. The Team Member is frequently required to walk and reach with hands and arms. The Team Member is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Team member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 100 pounds.

Welk Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Keywords: Welk Resorts Truckee, Reno , Housekeeping Supervisor, Hospitality & Tourism , Truckee, Nevada

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