RenoRecruiter Since 2001
the smart solution for Reno jobs

Associate Team Leader

Company: H&R Block
Location: Reno
Posted on: February 24, 2021

Job Description:

What you'll do... Joining us as anAssociate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Helping others is what we do best at H&R Block, which means you'll get to see the impact of your work firsthand. You won't prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purposeto provide help and inspire confidence in our clients and communities everywhere. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities. Day to day, you'll

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    About H&R Block...We are here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation.It would be even better if you also had...
    • Experience supervising or managing people
    • History of delivering outstanding customer experiences
      Bilingual candidates strongly encouraged to apply!What you'll bring to the team...
      • Prior experience working in customer service or similar role
      • Strong organizational skills and ability to plan and manage day-to-day office operations
      • Customer-centric mindset and strong communication skills
      • Computer proficient with the ability to use MS Office
      • Demonstrated ability to work independently with minimal supervision
      • Passionate, determined, resilient under stress and a will to win attitude
      • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
      • High school diploma / equivalent or higher

Keywords: H&R Block, Reno , Associate Team Leader, Hospitality & Tourism , Reno, Nevada

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Circulation Customer Service Representative #1920
Description: Circulation Customer Service RepresentativeJob 1920The Union is seeking a customer service rep to join our subscription department. Strong customer service computer skills a must.Full Time, Monday-Friday, (more...)
Company: The Union Newspaper
Location: Grass Valley
Posted on: 03/4/2021

Restaurant Delivery
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: DoorDash
Location: Reno
Posted on: 03/4/2021

Housekeeping Inspector
Description: Reach Your Peak at Vail Resorts.As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate (more...)
Company: Heavenly Mountain Resort
Location: South Lake Tahoe
Posted on: 03/4/2021


Customer Service Associate Part-time/Full-time
Description: Customer Service Associate Part-time/Full-time2032 Nevada City Hwy Grass Valley CAFull-time, Part-timeJob DescriptionAbout B C Ace Home and Garden Center: For 81 years B C has been active in the community (more...)
Company: Grass Valley, CA Area Jobs
Location: Grass Valley
Posted on: 03/4/2021

Cashier
Description: Position Purpose: Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process
Company: The Home Depot
Location: Virginia City
Posted on: 03/4/2021

DALTILE CDL-B LOCAL DELIVERY DRIVER
Description: br br Find your future with Mohawk Industries. Since 1947, Dal-Tile has offered its residential and commercial customers the industry's broadest array of tile and stone products. Dal-Tile is a part (more...)
Company: Mohawk Industries
Location: Roseville
Posted on: 03/4/2021

Customer Service Associate Part-time/Full-time
Description: Customer Service Associate Part-time/Full-time 13 br 2032 Nevada City Hwy Grass Valley CA 13 br Full-time, Part-time 13 br Job Description 13 br About B C Ace Home and Garden Center: For (more...)
Company: Grass Valley, CA Area Jobs
Location: Grass Valley
Posted on: 03/4/2021

Customer Service Representative
Description: Swing Shift Customer Service Representative - Pay: 15.00-16.00Shift: Either 12pm-8pm or 1pm-9pmThese are NOT remote positions. Please do not apply if that
Company: PrideStaff Financial
Location: Reno
Posted on: 03/4/2021

Customer Service/Sales
Description: Job DescriptionPosition Purpose: br Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates
Company: The Home Depot
Location: Reno
Posted on: 03/4/2021

Doordash: Delivery Driver / Courier
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Glenbrook
Posted on: 03/4/2021

Log In or Create An Account

Get the latest Nevada jobs by following @recnetNV on Twitter!

Reno RSS job feeds