RenoRecruiter Since 2001
the smart solution for Reno jobs

Associate Team Leader

Company: H&R Block
Location: Reno
Posted on: January 12, 2021

Job Description:

What you'll do... Joining us as anAssociate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Helping others is what we do best at H&R Block, which means you'll get to see the impact of your work firsthand. You won't prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purposeto provide help and inspire confidence in our clients and communities everywhere. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities. Day to day, you'll

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    About H&R Block...We are here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation.It would be even better if you also had...
    • Experience supervising or managing people
    • History of delivering outstanding customer experiences
      Bilingual candidates strongly encouraged to apply!What you'll bring to the team...
      • Prior experience working in customer service or similar role
      • Strong organizational skills and ability to plan and manage day-to-day office operations
      • Customer-centric mindset and strong communication skills
      • Computer proficient with the ability to use MS Office
      • Demonstrated ability to work independently with minimal supervision
      • Passionate, determined, resilient under stress and a will to win attitude
      • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
      • High school diploma / equivalent or higher

Keywords: H&R Block, Reno , Associate Team Leader, Hospitality & Tourism , Reno, Nevada

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Customer Service
Description: Are you a talented and motivated individual looking for a new interesting challenge or fresh opportunity We're on the lookout for new representatives in the
Company: Spora
Location: Carson City
Posted on: 01/19/2021

Delivery Driver - No Experience Needed
Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, (more...)
Company: Doordash
Location: Roseville
Posted on: 01/19/2021

Restaurant Team Member - Crew (3505 - SLT)
Description: Restaurant Team Member - Crew 3505 - SLT 21002826 Description CULTIVATING A BETTER WORLD Food served fast doesn't have to be a typicalfast food experience. Chipotle has always done things differently, (more...)
Company: Chipotle
Location: South Lake Tahoe
Posted on: 01/19/2021


Customer Service/Sales
Description: Job DescriptionCustomer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products
Company: The Home Depot
Location: Georgetown
Posted on: 01/19/2021

Delivery Driver / Courier
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Carson City
Posted on: 01/19/2021

Senior Shift Supervisor
Description: Job DescriptionSenior Shift Supervisor Are you outgoing and enthusiastic about interacting with people If promoting the best brands to today's shoppers sounds appealing, then Club Demonstration Services (more...)
Company: Advantage Solutions
Location: Carson City
Posted on: 01/19/2021

Restaurant Team Member - Crew (290 - Granite Bay)
Description: Restaurant Team Member - Crew 290 - Granite Bay 21002474 br DescriptionCULTIVATING A BETTER WORLDFood served fast doesn't have to be a typical br fast food experience. Chipotle has always done (more...)
Company: Chipotle Mexican Grill
Location: Roseville
Posted on: 01/19/2021

Part Time Senior Shift Supervisor
Description: Job DescriptionPart Time Senior Shift Supervisor Are you outgoing and enthusiastic about interacting with people If promoting the best brands to today's shoppers sounds appealing, then Club Demonstration (more...)
Company: Advantage Solutions
Location: Minden
Posted on: 01/19/2021

CDS Senior Shift Supervisor
Description: Job DescriptionCDS Senior Shift Supervisor Are you outgoing and enthusiastic about interacting with people If promoting the best brands to today's shoppers sounds appealing, then Club Demonstration Services (more...)
Company: Advantage Solutions
Location: Carson City
Posted on: 01/19/2021

25Q Multi-Channel Transmission Systems Operator-Maintainer
Description: For the military to make strategic decisions, they depend on having the right information when they need it. Multi-Channel Transmission Systems Operator-Maintainers ensure the communication to make these (more...)
Company: Army National Guard
Location: Reno
Posted on: 01/19/2021

Log In or Create An Account

Get the latest Nevada jobs by following @recnetNV on Twitter!

Reno RSS job feeds