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MGR HOTEL/ RENO, NV

Company: Caesars Entertainment
Location: Reno
Posted on: December 4, 2019

Job Description:

MGR HOTEL/ RENO, NV 19000CFU JOB SUMMARY: Directs the day to day the activities of the Hotel and staff. KEY JOB FUNCTIONS: Serves as a leader for team members. Motivates team members by fostering teamwork, high team member morale and open communication. Creates an environment where flawless delivery and execution of service is paramount and rewarded. Acts as a role model and develops team members, while clearly articulating expectations. Strives to improve and streamline departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness/value. Helps to develop and implement the property's capital improvement plan. Structures objectives toward the attainment of established financial goals. Coordinates Hotel Operations with other departments including insuring the highest degree of customer satisfaction and efficient operation. Acts as a liaison with The Service Companies and the departments they operate such as Housekeeping and EVS, insuring the highest degree of customer satisfaction and efficient operation. Establishes and administers safety policies and procedures ensuring the safety of both guests and team members. Handles all customer complaints related to Harrah's Reno Hotel Operations, taking corrective action as necessary. Supervisory duties include interviewing, selecting and training team members; conducting performance reviews; recommending wage increases and promotions; handling team members' complaints and disciplining and/or recommending discipline and supervising work. Interacts closely with other members of senior management. Maintains relationships with gaming and hotel customers to maximize guest satisfaction. Develops effective leaders for all areas of responsibility. Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies. Identify compliance risks and take actions necessary to eliminate or minimize risks. Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior. Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct. Facilitates weekly yield management meetings to review and discuss reservation patterns, block utilization and availability, room rates, and forecasting. Makes recommendations for appropriate changes and responds appropriately. Is responsible for ongoing revenue management from the sales standpoint, thus creating the highest ADR and occupancy yield. EDUCATION and/or EXPERIENCE: Bachelor's Degree in Hotel Operations or related field desired. Minimum of 7 years' experience in Hotel operations. Diverse business experience and a minimum of 3 years in a management position with significant administrative responsibilities. QUALIFICATIONS: Literate and fluent in English Must have excellent guest service skills; be people-oriented and tactful when resolving problems with difficult guests. Must resolve differences so both the guest and the casino feel they have been taken care of properly. Ability to monitor service levels, working directly with team members at all levels to communicate suggestions for improvement, making sure these areas are properly addressed. Ability to step outside paradigms to create new ideas to continue Harrah's Reno growth through hotel yield in targeted gaming segments. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures. PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to sit, stand or walk for long periods of time. Visual and auditory range must include immediate environment. Mobility to move about the property Must have the manual dexterity to operate a computer and other necessary office equipment. Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). NV-Reno-Harrah's Reno Regular

Keywords: Caesars Entertainment, Reno , MGR HOTEL/ RENO, NV, Hospitality & Tourism , Reno, Nevada

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