Community Health Worker
Company: Renown Health
Posted on: July 13, 2019
Community Health Worker Position PurposeThe Community Health Worker
(CHW) is responsible for a variety of activities that support our
patient & member populations with Social Determinants. The core
focus of each CHW is to support the clinical care team in achieving
the health outcomes of patients and to advocate on behalf of the
patient and their family. These health outcomes can range from
social determinants to clinical utilization, education/prevention.
The CHW will help each patient/member and their families navigate
healthcare, community resources and benefits. The Renown CHW will
be integrated with the care team with responsibilities to
appropriately document within the Electronic Medical Record (EMR),
effectively communication in a HIPAA compliant manner, and keep the
triple aim (Customer Experience, Cost, & Quality) at the core of
their work.Nature and ScopeThe Community Health Workers will be
highly skilled in the following areas: a. Communication b.
Interpersonal Relationships c. Knowledge base about the community,
health issues, and available resources d. Service Coordination e.
Capacity Building f. Advocacy g. Teaching and Education h.
OrganizationThe Community Health Worker will educate clients and
their families on the importance of lifestyle change, including
adherence to their medication regimes, recommended treatments and
how and when to access the right appropriate level of care. The
Community Health Worker will need to help patients navigate the
healthcare system, which may include assisting them with enrollment
eligibility, appointments, referrals, and transportation to their
health care appointments. It also includes promoting continuity of
care and obtaining the right level of care when needed. The
Community Health Worker will be responsible for non-clinical case
management. This includes community and health plan referrals,
documentation of activities in the EMR, f report management,
accurate and detailed note taking, and persistent follow up. While
managing patients, the Community Health Worker will need to conduct
non-clinical assessments pertaining to their health determinants:
social, environmental, lifestyle, etc. Based on the care plan for
each patient and the social determinant gaps needing to be
addressed the CHW will need to connect patients to the appropriate
community, social, and medical resources needed to address each gap
as need. In managing each patients, CHWs will need to meet
patient's in-person which may include community visits to help
facilitate trust and effective engagement. There are clinical and
community environments that the CHW may work in which could
include, but are not limited to: unpleasant odors, uncleanness,
pets, infestations, or uncomfortable climate (i.e. warm or cool
temperatures) KNOWLEDGE, SKILLS & ABILITIES 1. Excellent, effective
written and verbal communication skills 2. Effective "one on one"
interaction with the ability to build trust and establish positive
connections with patients 3. Work effectively with people of
diverse backgrounds, ages, skills, abilities and interests 4.
Ability to work independently and with teams 5. Knowledge and
understanding of the need for compliance with Renown policies 6.
High standards of professional practice and ethical conduct 7.
Ability to assess, evaluate and problem solve 8. Computer
proficiency in software applications 9. Knowledge of community,
civic, social and social services community resources 10. Ability
to effectively communicate philosophy, goals and objectives of the
Population Health 11. Teachable This position does not provide
direct patient care.DisclaimerThe foregoing description is not
intended and should not be construed to be an exhaustive list of
all responsibilities, skills and efforts or work conditions
associated with the job. It is intended to be an accurate
reflection of the general nature and level of the job.Minimum
Qualifications Requirements - Required and/or PreferredEducation:
Must have working-level knowledge of the English language,
including reading, writing and speaking English. AA or AS degree
preferred. Preference will be given to individuals with degree in
health related field. Bilingual (Spanish) is preferred.Experience:
Minimum 6 months of experience in related medical field required.
Population Health experience preferred.License(s): Valid State of
Nevada or California driver's license and ability to pass Renown
Health's Department of Motor Vehicle Report
criteria.Certification(s): Community Health Worker certification or
ability to obtain certificate within 12 months of
employment.Computer / Typing: Must be proficient with Microsoft
Office Word, Excel, Outlook and PowerPoint. Ability to use the
computer to complete online learning requirements for job-specific
competencies, access online forms and policies, complete online
benefits enrollment, etc.
Keywords: Renown Health, Reno , Community Health Worker, Healthcare , Reno, Nevada
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