Sales Gallery Manager

Company: Hilton Grand Vacations
Location: South Lake Tahoe
Posted on: March 14, 2023

Job Description:

Job DescriptionWhat will I be doing?There's something truly fun and exciting about Hilton Grand Vacations. Our inspiration drives us in making a positive impact and memorable experiences for our owners, team members and guests. HGV Team Members are at the center of everything we do and it's their talent, passion, and dedication that drives the success of HGV!The Sales Gallery--Manager is responsible for Sales Gallery Coordinators and Gifting Coordinators. In this role will provide support to the team on how to deliver outstanding levels of guest service both internally and externally as well as encourage a positive working environment at all times. This role reports directly to the Sr. Business Manager and will be responsible for the recruiting and selection of talent, onboarding, training, performance management, mentor and counseling, scheduling and recognition. Partners with Sales & Marketing Management in order to ensure the Hilton core value of Hospitality is being maintained in all customers--facing interactions and between the Sales and Marketing teams. This position will lead by example and be willing and able to cover shifts in the variety of roles as needed.

• Interview, select and train (initial and continual) of all Guest Services Team Members. Cross trains all new Team Members on Standard Operating Procedures (SOPs) and processes. Along with mentor, counseling and performance management including drafting documentation when vital.
• Ensuring all shifts are covered daily, scheduling and task assignments. Monitors Team Members PTO requests and partners with Business Manager to advise of any changes/concerns Tracks--attendance.
• Assists in gifting preparation, reconciliation and administration. Responsible for cash and voucher bank. Issues cash and premiums as vital for all sites.
• Supervises tasks which include greeting and seating guests, identifying and contacting the Sales Executive on point, generating the tour sheet, and printing and completing gift receipts. Monitors and maintains Sales Gallery, Sales Executive rotation, and other related policies and procedures at the Front Desk.
• Is responsible for opening/closing of the Sales Gallery, assists Team Members in their duties (as needed) and inspects maintenance of the Gallery, Gifting offices and Kids Clubs.
• Maintains close working relationship with Team Members, internal customers and outside vendors, attending to the maintenance of overall department efficiency.QualificationsWhat are we looking for?Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company's success are Team Members! To fulfill this role optimally, you must possess the following minimum qualifications and experience:
  • 2+ years of supervisory experience--
  • 2+ years of guest or customer service experience
  • Proficiency (reading, writing, speaking) in English
  • Excellent communication skills, verbal and written
  • Able to work a flexible work schedule including night, weekends and holidays
  • High school diploma or equivalentIt would be conducive in this position for you to demonstrate the following capabilities and distinctions:
    • 2+ years or more in guest service in a branded hotel or in a customer service area
    • Ability to support other teams through leadership, resolving conflict and sophisticated issues
    • BA/BS/Bachelor's degreeWhy do Team Members Like Working for us:
      • Excellent health & wellness offerings (medical/ dental/vision that encourages preventative care, 401k & Employee stock plan)
      • Our Go Hilton Team Member Travel Program allows you to indulge in your passion to travel & enjoy our products while offering deeply discounted rates to friends and family
      • Work life balance through our Paid Time Off (PTO) that allows for adventure, , relaxation or rejuvenation.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Keywords: Hilton Grand Vacations, Reno , Sales Gallery Manager, Executive , South Lake Tahoe, Nevada