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Assistant General Manager

Company: Crunch Fitness
Location: Reno
Posted on: November 26, 2022

Job Description:

The Assistant General Manager will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to hire, train and manage the front desk to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an aptitude of all company-wide policies and initiatives to ensure integrity of the Crunch Brand. Reports to: Club Manager/Ownership Requirements:

  • Fitness management experience preferred
  • Current Cardiopulmonary Resuscitation (CPR) required Responsibilities: Administration/Organization
    • Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
    • Communicate and implement club policies and procedures to employees.
    • Recruit and hire the highest possible caliber of staff. Operations
      • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
      • Serves as the lead customer service contact for members at the front desk
      • Demonstrate a working knowledge of all standard club operating procedures and policies
      • Communicate and interpret club policies and procedures to members and employees
      • Resolve member complaints in an expeditious and tactful manner following club procedure and documentation
      • Assist in the staffing, training, and performance management of Front Desk employees.
      • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
      • Ensure the club meets standards for cleanliness, maintenance, safety, and security. Sales/Revenue Management
        • Support company programs and promotion to help generate new sales leads for optimum new membership growth
        • Lead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollments
        • Ensure that the staff has a high level of knowledge about the club's promotions, programs, facilities, classes, and equipment.
        • Achieve desired revenue goals thru the leadership and motivation of employees.
        • Ensure that all promotions are effectively communicated to the team and all other appropriate staff. - Leadership
          • Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment
          • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
          • Support personnel related problems or difficulties by following club procedure and documentation.
          • Encourage staff to work as a team and be productive.
          • Illustrate an ability to make decisions.
          • Recruit and hire the highest possible caliber of staff.
          • Serve as a role model for employees. Accountabilities
            • Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
            • Oversees expense goals by managing payroll and general and administrative expenses.
            • Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.
            • Keep current in knowledge of key competitors.
            • Conduct frequent facility walkthroughs Measurement Standards
              • Successful management of all financial budgetary goals.
              • Net Promoter Scores and Social Media Feedback Scores
              • Membership retention.
              • Follow all policies and procedures. Special Skills:
                • Excellent written and verbal communication
                • Strong leadership skills
                • Strong administrative skills
                • Strong customer service skills

Keywords: Crunch Fitness, Reno , Assistant General Manager, Executive , Reno, Nevada

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