Assistant General Manager

Company: Crunch Fitness
Location: Reno
Posted on: November 26, 2022

Job Description:

The Assistant General Manager will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to hire, train and manage the front desk to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an aptitude of all company-wide policies and initiatives to ensure integrity of the Crunch Brand. Reports to: Club Manager/Ownership Requirements:

• Fitness management experience preferred
• Current Cardiopulmonary Resuscitation (CPR) required Responsibilities: Administration/Organization
  • Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
  • Communicate and implement club policies and procedures to employees.
  • Recruit and hire the highest possible caliber of staff. Operations
    • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
    • Serves as the lead customer service contact for members at the front desk
    • Demonstrate a working knowledge of all standard club operating procedures and policies
    • Communicate and interpret club policies and procedures to members and employees
    • Resolve member complaints in an expeditious and tactful manner following club procedure and documentation
    • Assist in the staffing, training, and performance management of Front Desk employees.
    • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
    • Ensure the club meets standards for cleanliness, maintenance, safety, and security. Sales/Revenue Management
      • Support company programs and promotion to help generate new sales leads for optimum new membership growth
      • Lead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollments
      • Ensure that the staff has a high level of knowledge about the club's promotions, programs, facilities, classes, and equipment.
      • Achieve desired revenue goals thru the leadership and motivation of employees.
      • Ensure that all promotions are effectively communicated to the team and all other appropriate staff. - Leadership
        • Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment
        • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
        • Support personnel related problems or difficulties by following club procedure and documentation.
        • Encourage staff to work as a team and be productive.
        • Illustrate an ability to make decisions.
        • Recruit and hire the highest possible caliber of staff.
        • Serve as a role model for employees. Accountabilities
          • Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
          • Oversees expense goals by managing payroll and general and administrative expenses.
          • Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.
          • Keep current in knowledge of key competitors.
          • Conduct frequent facility walkthroughs Measurement Standards
            • Successful management of all financial budgetary goals.
            • Net Promoter Scores and Social Media Feedback Scores
            • Membership retention.
            • Follow all policies and procedures. Special Skills:
              • Excellent written and verbal communication
              • Strong leadership skills
              • Strong administrative skills
              • Strong customer service skills

Keywords: Crunch Fitness, Reno , Assistant General Manager, Executive , Reno, Nevada